System Admin

4 months ago

Hyderabad Telangana, India MarketStar Full time

Careers_
- site to apply._

Role - System Admin.
Experience
- 1+ Years.
Location
- Hyderabad.

About MarketStar
In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

**Job Description**:

- Log incidents/requests with all the relevant details using standard templates on a timely basis.
- Provide first-line fixes, utilize relevant standard operating procedures, or escalate problems.
- Use supplied checklists to ensure that issues highlighted are followed up.
- Maintain procedures compliant with ITIL, the company’s quality management system.
- Log all incidents/interactions with end users on the ITSM tool.
- Strong knowledge of Windows, Mac, and ChromeOS, networks and its components, Microsoft365, etc.

Mandatory Skills:

- Open to work in a 24*7 environment.
- Strong working knowledge of various Operating Systems, Microsoft 365, Active Directory, VPN, browsers, and any ticketing tool etc.
- Excellent communication skills (written & verbal).
- Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
- Identify and diagnose issues and problems.
- Categorize and record reported queries and provide solutions.
- Advise users on the appropriate course of action.
- Monitor issues from start to resolution.
- Escalate, if needed, unresolved problems to a higher level of support.
- Provide essential online security advice and support.
- Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement.

What’s in it for you?
Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Wellbeing sessions, real-time grievance redressal, and work flexibility.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world’s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

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