Geo Contact Center Associate

**JOB OVERVIEW**: At DeliverHealth, we simplify telling your patient’s story. We are looking for bold, innovative people who appreciate the opportunity to work together and simplify the complexities of the work lives of our customers. If you are ready for a role that energizes you, then we should get to know each other. DeliverHealth’s culture is built...

JD- 5+ years of experience leading customer-facing technical projects in Contact Center Technologies. 4-5 years of hands-on experience working with Amazon Connect. Expertise in Salesforce CRM integration. 3+ years of experience designing and implementing call routing with dynamic messaging. Proficiency with AWS services, including Lambda, DynamoDB, API...

Job Description Position Summary... What you&aposll do... You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external...

**About the role**: To Involve in Design, build, run (L3 support) & engineering activities for Cisco contact center and ecosystem portfolio **Design & **BUILT**: Ensure technical lead for the Design, deployment and operational support of Cisco Contact Center Solutions: Produce HIGH & Low Level Design documents Coordinate Customer Acceptance...

Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Service Contact Center team as a Customer Service Agent.Key ResponsibilitiesRespond to consumer inquiries regarding household appliances, repairs, complaints, and associated servicesProvide accurate and timely information to resolve issuesWork collaboratively with...

Job Description about the role key accountabilities - Perform identification of failure points, troubleshooting and resolution for Genesys & FCC system faults in customer and OBS network - Liaise with the other OBS groups to resolve contact center faults on the network. - Log and track faults for voice customers and provide progress update reports until...

We are seeking aStrategic Contact Center Leadto drivebusiness growth, operational efficiency, and workforce excellencein our U.S.-basedclaims qualification and legal servicescontact center. This role requiresdata-driven decision-making, cross-functional collaboration, and a deep understanding of contact center operations . The ideal candidate will...

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex...

Job Descriptionabout the rolekey accountabilities- Perform identification of failure points, troubleshooting and resolution for Genesys & FCC system faults in customer and OBS network- Liaise with the other OBS groups to resolve contact center faults on the network.- Log and track faults for voice customers and provide progress update reports until...

Job DescriptionEcolab is seeking a seasoned Technical Lead to spearhead the implementation of NICE CXone cloud-based Contact Center solutions. As the primary point of contact, you will be responsible for leading technical delivery and ensuring seamless integration with external systems.Key Responsibilities:Serve as technical lead for the implementation of...

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36, people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex...

2. Contact Center Sr. / ExecutivePosition : Contact Center Sr. / ExecutiveGender : AnyNo. of Posts : 2 Main Job Tasks and Responsibilities: Follows up with customer via telephone or email following initial first sales contact and schedule appointments.Provide information to callers about company services and products.Manage inquiries and record the requests...

We are seeking a Strategic Contact Center Lead to drive business growth, operational efficiency, and workforce excellence in our U.S.-based claims qualification and legal services contact center. This role requires data-driven decision-making, cross-functional collaboration, and a deep understanding of contact center operations . The ideal candidate will...

Job Summary: Responsible for updating, enhancing and producing training materials, identifying, recommending and administering ongoing/new training in alignment with call center customer service philosophy and business needs Responsibilities: Partners with department leaders to identify training needs for new hires and existing employees Partners...

Job TitleEnterprise Contact Center StrategistJob Summaryi4 is a leading consulting firm that helps clients design, build, and implement initiatives to enhance business performance. We are seeking an experienced Enterprise Contact Center Strategist to lead our cloud transformation team.Key ResponsibilitiesCreate business cases for cloud migration and strategy...

About Tata Consultancy ServicesWe are a leading global technology services company that helps our clients transform and grow their businesses. We are part of the Tata Group, one of India's largest conglomerates.Career OpportunityAt Tata Consultancy Services, we recognize the value of talented professionals who can help us deliver exceptional results for our...

About the RoleWe are seeking an experienced Contact Center Technical Support Specialist to join our team at ECS | Enterprise Change Specialists.Key ResponsibilitiesDiagnose and troubleshoot technical issues across various contact center systems, including IVR, workforce management, quality management, and conversational AI.Collaborate with cross-functional...

Key ResponsibilitiesPerform identification of failure points, troubleshooting, and resolution for Genesys & FCC system faults in customer and OBS networkLiaise with the other OBS groups to resolve contact center faults on the networkLog and track faults for voice customers and provide progress update reports until resolutionLiaise with next level for fault...

Job Description Position Summary... What you&aposll do... Job Description As a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and...

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.As a Senior Manager in Work Force Management (WFM) at Genpact, you will play a pivotal role in managing the...