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Assistant Manger

1 month ago

Kochi Kerala, India Advenxa Pvt.Ltd Full time

Job Title**:Assistant Manager (BPO)**
Minimum Experience**:2 year experience as Assistant Manager or Team Leader in BPO industry (mandatory)**
Location**:Info park, Kakkanad, Kochi**
Shift**:Night Shift**
Working Days**:5 days per week**
Salary Range: ₹28,000 to ₹39,000 per month
Excellent English fluency, both verbal and written.

**Requirements**:
1. Ability to thrive in a process-driven environment and enforce process discipline.

2. Target-oriented mindset with a focus on delivering quality output within agreed time schedules.

3. Strong people management skills to foster a positive team culture and drive performance.

4. Quality and time-conscious approach to work.

5. Advanced knowledge and proficiency in navigating client systems.

6. Expertise in process management and familiarity with US healthcare systems.

**Responsibilities**:
1. Oversee day-to-day operations to ensure all Service Level Agreement (SLA) metrics are met.

2. Implement company policies across operational areas, establish team goals, and monitor performance against KPIs.

3. Communicate clearly with associates and senior associates regarding client expectations and accountability.

4. Coordinate and participate in the completion of production standards, recognizing high performers and managing a US client independently.

5. Evolve job responsibilities in consultation with senior management.

6.Training, and preparing call centre representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
**Benefits**

1. Performance Bonus

2. Yearly Bonus

3. Provident Fund

4. Health Insurance

5. Cab Facility

**Job Types**: Full-time, Permanent

Pay: ₹28,000.00 - ₹39,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Team Management: 2 years (required)

Shift availability:

- Night Shift (required)
- Day Shift (preferred)

Work Location: In person

**Speak with the employer**

+91 7012667537

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