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Ticketing Executive

1 month ago

Hyderabad Telangana, India The Green Kingdom green Botanical Garden Full time

**Job Title**: Ticketing Executive (with Park Experience & POS)
**Location**: [Hyderabad]
**Department**: Customer Service / Operations
**Reports To**: Ticketing Manager / Operations Supervisor

**Position Summary**:
**Key Responsibilities**:

- **Ticket Sales & Customer Service**:

- Sell tickets, passes, and packages to park visitors, ensuring correct pricing and applicable discounts are applied.
- Process various forms of payments, including cash, credit/debit cards, and mobile payments, using POS systems.
- Assist guests with ticketing inquiries, explaining ticket options, pricing, and available packages.
- Provide exceptional customer service to ensure that guests have a positive experience at the park entrance.
- **POS System Operation**:

- Operate the POS system to process ticket sales, check-ins, upgrades, and refunds accurately and efficiently.
- Maintain knowledge of POS software functionalities to troubleshoot basic issues and ensure smooth transactions.
- Ensure all transactions are accurately recorded and balanced at the end of each shift.
- **Guest Assistance & Entry Management**:

- Guide guests through the entry process, ensuring tickets are scanned, and guests receive relevant park information.
- Assist with any issues related to ticketing, such as lost tickets, upgrades, or guest concerns regarding admission.
- Monitor guest flow during peak hours to ensure efficient entry and minimize wait times.
- **Refunds & Exchanges**:

- Process refunds, exchanges, and ticket upgrades following company policies and procedures.
- Handle complaints or disputes related to ticketing or pricing in a professional and solution-oriented manner.
- **Daily Operations & Reporting**:

- Maintain an organized and clean ticketing area to ensure a welcoming environment for guests.
- Ensure all tickets, receipts, and vouchers are correctly distributed and accounted for.
- Provide daily sales and cash reconciliation reports to the Ticketing Manager or Supervisor.
- **Promotions & Marketing Support**:

- Inform guests of ongoing promotions, seasonal discounts, or special packages, and encourage upsell opportunities.
- Distribute promotional materials and assist in upselling premium ticket options, such as VIP passes, group tickets, or fast-track entry.
- **Team Collaboration**:

- Work closely with other departments (e.g., customer service, park operations, and security) to ensure a seamless guest experience.
- Collaborate with team members to ensure efficient ticketing operations, especially during peak visitor times.
- **Park Knowledge & Updates**:

- Stay updated on park attractions, events, and special activities to provide guests with up-to-date information.
- Ensure knowledge of opening hours, ride availability, and park policies is current, and communicate any changes to guests.

**Key Skills and Qualifications**:

- **Education**: High school diploma or equivalent. Additional certification in customer service or hospitality is a plus.
- **Experience**: Previous experience in ticketing, cashiering, or customer service roles in a park, amusement park, or entertainment environment is highly preferred.
- **POS System Expertise**: Experience operating POS systems, handling cash transactions, and managing ticketing systems.
- **Customer Service**: Strong customer service orientation with the ability to handle high-volume guest interactions professionally.
- **Communication Skills**: Clear and effective communication, both verbal and written, with guests and team members.
- **Attention to Detail**: Ability to maintain accuracy in transactions, ensuring correct ticket issuance and pricing.
- **Time Management**: Ability to work efficiently, especially during peak hours or high-traffic times, while maintaining excellent service.
- **Problem Solving**: Ability to address guest concerns or issues regarding ticketing and provide timely solutions.
- **Tech-Savvy**: Comfortable using computer systems and technology for ticketing, sales, and reporting.

**Preferred Attributes**:

- **Park or Entertainment Industry Experience**: Experience working in an amusement park, theme park, or large recreational facility.
- **Multilingual**: Ability to communicate in multiple languages can be beneficial in diverse guest environments.
- **Upselling Skills**: Experience in upselling tickets, packages, or merchandise to guests.
- **Team Player**: Collaborative attitude and the ability to work as part of a dynamic team.

**Compensation**:

- Competitive hourly rate or salary, depending on experience.
- Benefits package, including health, dental, and retirement plans (if applicable).
- Opportunities for career advancement and growth within the company.

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Experience**:

- 5years: 2 years (required)

Work Location: In person