Associate - Retail Operations
4 days ago
About the Opportunity
**Job Type**: Permanent
Application Deadline: 29 May 2024
**Job Description**:
Title Associate
Department Rereg and Tranfers - CFT
Location Gurgram
- India
Reports To Assistant Manager
Level Level 1
About Fidelity International
Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only business. We are driven by the needs of our clients, not by shareholders. Our vision is to deliver innovative client solutions for a better future.
Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first.
About your team
The main role of the Independent Quality Control team is to ensure that the Retirement and Tranfers operations team follow established procedures and legal requirements so that consistent & good customer outcomes are achieved for members and clients of Fidelity’s Workplace investing business. Independent Quality Control team conducts process control assessments to identify hidden risks in the process and suggest recommendation to eliminate/mitigate the same. Independent Quality Control team also identify process gaps through testing and suggest process improvement to streamline the process and plug in the process gap leading to enhanced customer experience, risk reduction, risk identification, reducing handovers, eliminating waste, and creating efficiency. It is a first line of defence for operations using preventive methodology of quality.
About your role
- Role will focus on monitoring the work undertaken by Fidelity’s Retail business
- Ensure that transactions satisfy requirements that are in compliance with guidelines set by regulatory bodies
- Review Process control assessments (PCA) done by QAs to identify hidden/inherent risk in the process and mitigation plan
- Process Control Assessment for all processes done bi-annually
- Identify risk in the process through testing and analysing error trends
- Conducts Root Cause Analysis (5 Whys Analysis/ Fish Bone Analysis) and Error Trend Analysis
- Ensure client request is processed within the agreed service level and to the required quality levels
- To record findings, which will be shared with your line manager and the team managers
- Work closely with the processing team that you are a SME for, acting as a referral point for them, and help coach them to address improvement requirements and ensure they understand the reasons for any changes you may propose.
- Work closely with the team to feedback on individual progress and assist in putting action plans in place to address ongoing improvement requirements and assist in delivering training upskilling in new work types.
- To drive quality improvement initiatives in the team.
- To represent the department effectively in the key projects. To review project documents, participate actively in project meetings and communicate with all stakeholders.
- To raise ideas for process improvements on a consistent basis
- To prepare MI reports for the team independently.
- To identify risks in the team proactively and drive forward ideas to mitigate these risks.
- Taking ownership of individual issues and ensuring that they are resolved to the satisfaction of the client.
- To keep supervisor informed of work in progress and escalate any possible issues
- To ensure knowledge of procedures are kept up to date, and any new procedures implemented.
- To perform testing for the department independently and within the scheduled timelines.
About you
- Minimum 2-3 years of experience of working in a Quality assurance process
- Individual should be able to devise and establish Quality procedures
- Develop & implement process improvements and resolves problems proactively
- Work across boundaries in a team environment to provide effective resolution of challenges
- Interact with business partners regarding inspection results discrepancies
- Proven record of monitoring performance by gathering relevant data and producing statistical reports
- Confident questioning and effective listening skills
- Proven experience of working on complex excel sheets and power point presentation
- Understanding of MS access and SharePoint will be an added advantage
- Accuracy and attention to detail essential, with strong analytical skills and ability to identify potential risks.
- Familiarity with statistical tools, graphing, data mining, and presentation of data.
- Self-starter, demonstrating a good use of initiative and ability to work independently
- Strong time management, prioritisation and organisational skills
- Ability to build strong relationships and cre
-
Associate - Retail Operations
1 week ago
Gurugram, Haryana, India Fidelity International Full timeAbout the Opportunity **Job Type**: Permanent Application Deadline: 15 March 2024 **Job Description**: Title: ASSOCIATE - RETAIL OPERATIONS Department: Retail Operations Location: India Reports To: Process Associate Level : 1 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By...
-
Associate - Retail Operations
4 weeks ago
Gurugram, Haryana, India Fidelity International Full timeAbout the Opportunity **Job Type**: Permanent Application Deadline: 06 April 2024 **Job Description**: Title: ASSOCIATE - RETAIL OPERATIONS Department: Retail Operations Location: India - Gurugram Reports To: Team Leader/Assistant Manager Level : 1 We’re proud to have been helping our clients build better financial futures for over 50 years. How...
-
Associate - Retail Operations
3 weeks ago
Gurugram, Haryana, India Fidelity International Full timeAbout the Opportunity **Job Type**: Permanent Application Deadline: 10 May 2024 **Job Description**: Title: ASSOCIATE - RETAIL OPERATIONS Department: Retail Operations Location: India - Gurugram Reports To: Team Leader/Assistant Manager Level : 1 We’re proud to have been helping our clients build better financial futures for over 50 years. How have...
-
Associate - Retail Operations
2 weeks ago
Gurugram, Haryana, India Fidelity International Full timeAbout the Opportunity **Job Type**: Permanent Application Deadline: 28 March 2024 **Job Description**: Title: ASSOCIATE - RETAIL OPERATIONS Department: Retail Operations Location: India - GGN Reports To: Team Leader/Assistant Manager Level : 1 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we...
-
Associate - Retail Operations
17 hours ago
Gurugram, Haryana, India Fidelity International Full timeAbout the Opportunity **Job Type**: Permanent Application Deadline: 06 April 2024 **Job Description**: Title: ASSOCIATE - RETAIL OPERATIONS Department: Retail Operations Location: India - Gurugram Reports To: Team Leader/Assistant Manager Level : 1 We’re proud to have been helping our clients build better financial futures for over 50 years. How...
-
Associate - Retail Operation
2 weeks ago
Gurugram, Haryana, India Fidelity International Full timeAbout the Opportunity **Job Type**: Permanent Application Deadline: 15 March 2024 **Job Description**: Title Associate Department Retail Operations Location Gurgaon/Bangalore Level 1 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each...
-
Ftc Associate-retail Operations
2 weeks ago
Gurugram, Haryana, India Fidelity International Full timeAbout the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 7 months. Application Deadline: 15 March 2024 **Job Description**: Title: ASSOCIATE - RETAIL OPERATIONS Department: Retail Operations Location: India Reports To: Process Associate Level : 1 We’re proud to have been helping our clients build better financial futures for...
-
Ftc - Associate - Retail Operations
2 weeks ago
Gurugram, Haryana, India Fidelity International Full timeAbout the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 8 months. Application Deadline: 15 March 2024 **Job Description**: Title Associate Department Retail Operations Location Gurgaon/Bangalore Level 1 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By...
-
Retail Associate
1 week ago
Gurugram, Haryana, India Adidas Full timeJob Title - Retail Associate PURPOSE & IMPACT ON ORGANIZATION: - Contribute to meeting or exceeding store sales and profit targets by: - Passionately inspiring consumer loyalty to the brand - Effectively serving and selling to customers - Diligently executing store operations - KEY RESPONSIBILITIES: - Be aware of store sales and KPI targets, as well as...
-
Retail Associate
4 days ago
Gurugram, Haryana, India Adidas Full timeJob Title - Retail Associate PURPOSE & IMPACT ON ORGANIZATION: - Contribute to meeting or exceeding store sales and profit targets by: - Passionately inspiring consumer loyalty to the brand - Effectively serving and selling to customers - Diligently executing store operations - KEY RESPONSIBILITIES: - Be aware of store sales and KPI targets, as well as...
-
Retail Associate
5 days ago
Gurugram, Haryana, India Adidas Full timeJob Title - Retail Associate PURPOSE & IMPACT ON ORGANIZATION: - Contribute to meeting or exceeding store sales and profit targets by: - Passionately inspiring consumer loyalty to the brand - Effectively serving and selling to customers - Diligently executing store operations - KEY RESPONSIBILITIES: - Be aware of store sales and KPI targets, as well as...
-
Ftc - Associate - Retail Operations
5 days ago
Gurugram, Haryana, India Fidelity International Full timeAbout the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 10 months. Application Deadline: 30 April 2024 **Job Description**: Title: Associate Department: Retail Ops Location: Gurgaon Level : 1 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working...
-
Retail Sales Associate
2 months ago
Gurugram, Haryana, India Hirex Full timeJob Description * * * * * **Job Title - Retail Sales Associate** **PURPOSE & IMPACT ON ORGANIZATION**: - Contribute to meeting or exceeding store sales and profit targets by: - Passionately inspiring consumer loyalty to the brand - Effectively serving and selling to customers - Diligently executing store operations **KEY RESPONSIBILITIES**: - Be aware...
-
Retail Associate
2 weeks ago
Gurgaon, Gurugram, Haryana, India Meritude Skills Development Full timeOpenings For: Retail Associate Qualification: 12th Professional Experience: 0-2 Years Age Group: 18-32 **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹8,000.00 - ₹12,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Morning shift Supplemental pay types: - Commission pay - Performance bonus -...
-
Ftc - Associate Retail Operations
2 weeks ago
Gurugram, Haryana, India Fidelity International Full timeAbout the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 10 months. Application Deadline: 22 June 2024 **Job Description**: Title FTC Retail Operations Department Rereg & Transfers Location Gurgaon, India Reports To Team Lead/Assistant Manager Level 1 We’re proud to have been helping our clients build better financial futures...
-
Ftc Associate
2 months ago
Gurugram, Haryana, India Fidelity International Full timeAbout the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 10 months. Application Deadline: 20 April 2024 **Job Description**: Title FTC Retail Opertaions Department Rereg & Transfers Location Gurgaon, India Reports To Team Lead/Assistant Manager Level 1 We’re proud to have been helping our clients build better financial futures...
-
Associate - Pension Operations
3 days ago
Gurugram, Haryana, India Fidelity International Full timeAbout the Opportunity **Job Type**: Permanent Application Deadline: 02 May 2024 **Job Description**: Title: Associate/Snr. Associate Department: Independent Quality Control Location: Gurgaon/ Noida Reports To: Team Leader/Assistant Manager **Job Type**: Permanent Level : 1 We’re proud to have been helping our clients build better financial futures...
-
Retail Sales Associate
2 months ago
Gurugram, Haryana, India Lamiwood Full time1. Channel Partner Engagement: Build and nurture strong relationships with channel partners to promote and sell Lamiwood’s products. 2. Industry Knowledge: Possess a comprehensive understanding of the building material industry, especially the major players and competitors. 3. Strategic Analysis: Assess potential counters and retail outlets to determine...
-
Retail Sales Associate
17 hours ago
Gurugram, Haryana, India Lamiwood Full time1. Channel Partner Engagement: Build and nurture strong relationships with channel partners to promote and sell Lamiwood’s products. 2. Industry Knowledge: Possess a comprehensive understanding of the building material industry, especially the major players and competitors. 3. Strategic Analysis: Assess potential counters and retail outlets to determine...
-
Telesales - Cloud Retail, Gurgaon
3 weeks ago
Gurugram, India Cloud Retail Solution Full timeJob Requirements Job Title: TelesalesCompany Name: Cloud Retail SolutionLocation: Sector 44, Gurgaon, HaryanaSalary: â¹20,000 - â¹30,000 per monthQualification: Graduate and aboveExperience: 6 - 36 months Experience in Telesales / TelemarketingJob Type: Full TimeShift: 6 days working | Day ShiftJob Description:Cloud Retail Solution is hiring...