Customer Service Executive

3 weeks ago


New Delhi, India Tata Communications Full time

Broad outline of the Role
Purpose - Broad objective of the role Job Family Descriptor
Maintain customer accounts and ensure billing accuracy and delivery of billing information to customers address billing discrepancies track and keep total receivables outstanding under control ensure consistent cash inflow into the organization Ensure achievement of collection targets and reduce outstanding collections and debt bucket Lead drive guide and monitor operations related to credit and regular operations dispute resolution with customer satisfaction focus Accounts
Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills



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