Customer Care Executive

7 days ago


Mansarovar Jaipur Rajasthan, India Career Hollic Full time

Job Description: Customer Support Executive.

**Salary**:16k to 20k

**Responsibilities**:
Provide accurate information and assistance to resolve customer issues or concerns.

Maintain a thorough understanding of company products/services to effectively address customer queries.

Collaborate with other team members to ensure comprehensive and efficient customer support.

Document and track customer interactions, issues, and resolutions in the support system.

Escalate complex issues to the appropriate department for resolution.

Continuously update knowledge of products/services and stay informed about industry trends.

Assist in the development and improvement of customer support processes and procedures.

**Requirements**:
Excellent communication skills in written and spoken English.

Strong problem-solving abilities and a customer-centric approach.

Ability to work well in a team and collaborate effectively.

Prior experience in customer support or a related field is preferred.

Familiarity with CRM software and support tools.

Willingness to work in a dynamic and fast-paced environment.

Attention to detail and ability to multitask effectively.

Qualifications:
High school diploma; Bachelor's degree preferred.

Proven experience in a customer support role is a plus.

Familiarity with the industry and products/services offered by the company.

Note: This is a general template, and specific JDs may vary based on the company's requirements and industry.

**Salary**: ₹16,198.69 - ₹20,455.56 per month

**Benefits**:

- Paid sick time

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Mansarovar, Jaipur, Rajasthan (required)

Ability to Relocate:

- Mansarovar, Jaipur, Rajasthan: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9772511679



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