IT Technician

**Responsibilities**

Under direct supervision from senior team members, provide service desk support, and resolve problems as per the institution satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment
- Provide on-site desktop/laptop support including new hardware setup, imaging, and deployment
- Utilize and maintain computer labs

**Assist with on-boarding and off-boarding of users**
- Ensure work station has computer, monitor, keyboard, mouse, desk phone, and any additional specialized equipment. Install, test and configure new workstation, peripheral equipment, and software
- Conduct technology training for new user
- Ensure all documented processes are followed and assets are protected

**Provide support to the technology team**
- Maintain inventory of all equipment, software, and software licenses
- Conduct briefings and demonstrations for uses to enhance system productivity
- Assist in the development of training coursework and materials

**Maintain and expand the knowledge base in the area of expertise**
- Successful completion of initial start-up plan, to develop a solid understanding of the organization’s core technologies
- Attend courses to develop and keep skills and knowledge current
- Comply with continuing education requirements
- Increase efficiencies, technical ability and interpersonal skills

**Qualifications**
- Associate’s degree in a field such as Computer Technology or related field. Certifications such as MCP, A+, and HDI Support Center Specialist preferred
- Minimum of one (1) year prior experience with providing workstation support
- Ability to work independently or as part of a team effectively.
- The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required
- Sound written and verbal communication skills necessary to effectively interface with all levels of institution management, clients, and other external business contacts
- Strong analytical and organizational skills are necessary
- A sense of urgency and a commitment to timely completion of projects.
- Attention to detail along with a commitment to quality and confidentiality

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹40,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Day range:

- Monday to Friday

Shift:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Application Deadline: 03/06/2023
Expected Start Date: 01/06/2023