Telesales Executive

2 months ago

Gorakhpur Uttar Pradesh, India siyaswayamver.com ( A unit of RKL Services) Full time

**Tele Sales Executive** in a **Marriage Bureau Office** plays a crucial role in helping individuals find potential life partners through phone-based sales and customer service. The job involves connecting with clients, understanding their requirements, and promoting the services of the marriage bureau. Here's an overview of the key responsibilities, required skills, and qualifications for this role:
**Key Responsibilities**:

- **Customer Interaction**:

- Make outbound calls to potential clients or respond to incoming inquiries.
- Understand the needs and preferences of customers related to their matrimonial search (e.g., age, religion, community, interests, etc.).
- Offer services like matchmaking, profile creation, or premium membership packages.
- **Sales and Conversion**:

- Promote and sell various matrimonial services and packages.
- Work towards meeting monthly or quarterly sales targets and performance metrics.
- Negotiate deals, close sales, and upsell services like personalized matchmaking, background verification, or premium membership.
- **Database Management**:

- Maintain and update a customer database with accurate information.
- Input and update customer profiles in the marriage bureau's software or CRM system.
- Track follow-ups and ensure that potential leads are nurtured effectively.
- **Customer Support**:

- Provide pre-sales and post-sales support to clients.
- Resolve client issues or queries related to services, fees, or the matchmaking process.
- Maintain a high level of customer satisfaction by offering timely assistance.
- **Lead Generation**:

- Identify new potential leads through cold calling, referrals, or social media platforms.
- Follow up on leads generated through advertisements, marketing campaigns, or website inquiries.
- **Data Analysis**:

- Track sales performance and client feedback.
- Provide reports on calls, sales conversion rates, and customer satisfaction levels.
- **Networking and Relationship Building**:

- Build relationships with clients to enhance customer retention and repeat business.
- Assist in organizing events, seminars, or matchmaking sessions for prospective clients.
- **Compliance and Documentation**:

- Ensure that all client information is kept confidential and complies with data protection laws.
- Ensure all sales transactions and agreements are documented properly.

**Key Skills**:

- **Communication Skills**: Strong verbal communication skills are essential for understanding client needs and explaining services clearly.
- **Persuasiveness and Negotiation Skills**: Ability to convince potential clients and close deals.
- **Customer Relationship Management (CRM)**: Familiarity with CRM tools for managing customer data and tracking sales.
- **Active Listening**: Ability to listen attentively to client needs and preferences.
- **Sales Acumen**: Understanding of sales tactics, goal-setting, and conversion strategies.
- **Time Management**: Ability to efficiently manage calls, leads, and follow-ups.
- **Problem-Solving**: Addressing client issues quickly and effectively to ensure satisfaction.

Pay: ₹8,500.00 - ₹10,500.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Sales: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

Expected Start Date: 01/12/2024

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