Customer Support Associate
2 weeks ago
_**Key Responsibilities**:_
- _Assist customers with account-related inquiries, including account balances, transactions, and account maintenance procedures._
- _Provide guidance and support to customers regarding banking products, services, and procedures, ensuring clarity and understanding._
- _Process customer requests, such as account openings, account closures, and fund transfers, accurately and efficiently._
- _Resolve customer complaints and issues effectively, escalating complex cases to appropriate departments when necessary._
- _Educate customers on security measures and fraud prevention techniques to safeguard their accounts and personal information._
- _Identify opportunities to enhance customer experience and suggest improvements to existing processes and procedures._
- _Maintain up-to-date knowledge of banking regulations, policies, and procedures to ensure compliance and adherence to industry standards._
- **Benefits**:_
- _Competitive salary commensurate with experience._
- _Comprehensive benefits package, including health insurance, life insurance, and paid time off._
- _Opportunities for career growth and professional development within the organization._
- _A supportive and collaborative work environment where your contributions are valued and recognized._
- **Educational Qualification - Graduate Mandatory**_
- Minimum Technical Knowledge Required_
- Good knowledge and experience on common CRMs, ticketing tools, chat platforms. Good Understanding of Banking - industry, products, finance related services, etc._
**Job Types**: Full-time, Permanent
Pay: ₹30,393.43 - ₹42,711.26 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Shift allowance
Work Location: In person
**Speak with the employer**
+91 9035025025
Expected Start Date: 07/05/2024
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