Executive Receptionist
3 weeks ago
**Responsibilities**:
**Front Desk Management**:
- Greet and welcome patients and visitors with warmth and professionalism.
- Maintain a tidy and organized reception area, ensuring a welcoming atmosphere for all.
**Patient Registration and Scheduling**:
- Collect and accurately record patient information during registration processes.
- Schedule patient appointments, surgeries, and follow-up visits using the Hospital Information System (HIS) software.
- Verify insurance information and assist patients with billing inquiries and payments.
**Administrative Support**:
- Provide administrative support to medical staff and management as needed.
- Assist in maintaining patient records, filing systems, and other documentation in compliance with regulatory standards.
- Coordinate with other departments to ensure seamless patient care and service delivery.
**Customer Service Excellence**:
- Address patient concerns and inquiries promptly and professionally, escalating issues as necessary.
- Act as a liaison between patients, visitors, and hospital staff, ensuring clear communication and a positive experience for all.
**Requirements**:
**Education and Experience**:
- Bachelor's degree or equivalent experience.
- Minimum of 2 years of relevant experience in a healthcare setting, preferably in a receptionist or administrative role.
**Technical Skills**:
- Proficiency in using Hospital Information System (HIS) software for patient registration, scheduling, and billing.
- Strong computer skills, including MS Office suite and electronic medical records systems.
**Interpersonal Skills**:
- Excellent communication and interpersonal skills, with the ability to interact effectively with patients, visitors, and staff from diverse backgrounds.
- Exceptional customer service orientation, with a focus on empathy, compassion, and professionalism.
**Organizational Skills**:
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to prioritize tasks effectively and manage time efficiently in a fast-paced environment.
**Adaptability**:
- Flexible and adaptable to changing priorities and responsibilities.
- Ability to maintain composure and professionalism under pressure.
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹16,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
**Experience**:
- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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