Reservation & Ticketing Agent

**Job description**:
We are seeking a highly motivated and detail-oriented Air Ticketing Executive with extensive experience in Sabre GDS to join our dynamic back-office team as a dedicated refund specialist. You will be responsible for processing a high volume of refund requests with accuracy and efficiency, minimizing administrative debit memo (ADM) charges, and contributing to exceptional customer service.

**Responsibilities**:
**Refund Processing**:

- Process a minimum of 50 ticket refunds per day, adhering to company policies and deadlines.
- Analyze and assess refund requests based on complex fare rules and regulations using Sabre GDS.
- Communicate effectively with airline operation teams to clarify intricate refund scenarios and obtain necessary approvals.
- Ensure accurate and timely issuance of refunds while staying compliant with airline and industry regulations.
- Maintain detailed records of all refund transactions, including communication logs and supporting documentation.

**Customer Service**:

- Provide exceptional customer service to internal and external clients regarding ticket refunds.
- Respond to inquiries promptly and professionally, ensuring clear and accurate communication.
- Maintain a positive and helpful attitude, fostering trust and satisfaction.

**ADM Avoidance**:

- Partner with other departments to improve processes and procedures that impact refund accuracy and efficiency.
- Continuously update your knowledge of airline fare rules and regulations to minimize future errors.

**Qualifications**:

- Minimum of 2+ years of experience working with Sabre GDS, specifically with ticket refunds.
- Proven ability to process a high volume of complex ticket refunds accurately and efficiently.
- In-depth knowledge of airline fare rules, regulations, and refund procedures.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Highly organized and detail-oriented with a strong work ethic.
- Proficient in Microsoft Office Suite, particularly Excel.

**Additional Skills & Experience (preferred)**:

- Prior experience in a travel agency or airline environment.
- Excellent knowledge of airline industry terminology and practices.
- Ability to handle pressure and tight deadlines.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 2 years (required)

Ability to Commute:

- Kozhikode, Kerala (required)

Ability to Relocate:

- Kozhikode, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8129246667

Expected Start Date: 01/03/2024