Customer Service

6 months ago


Sonipat, India Continental Full time

Your tasks

Order management -Efficient & reliable customer order management & the “on-time & in-full” (OTIF) order execution as agreed with the customer
The accurate order data maintenance in the SAP systems (incl. EDIs (Inbound/ Outbound), Schedule Agreements,...) and the proper documentation
Verification of Orders/ Call Offs; Checking for Order inconsistencies and clarification with involved interfaces
Check-up / Creation of logistic master data; e.g., Forwarder, Unloading Point, Sales District, Partner Functions
Clarification of Production Status/ Delivery Status with internal interfaces
Handling of Backlog (incl. Allocation Management) + pro-active customer communication
Arrange Shipments and Initiation of Delivery Requests towards WH/ Dispatching
Tracking/ Ensuring of successful goods receipt at the customer
Regular & transparent order book reporting
Prioritizing customer orders, Merchandising management

Communication -Handling questions about:
lead time/ availability/ delivery date/ order status (if contract/ price list is available)
products and/ or services. Listen to customer & timely response on their queries.
prices if a predefined standard price list is in place (public information)
technical product information after order is placed (public information = Catalog)
"offering product alternatives" after order is placed
"Taking new product requirements" after order is placed
- forwarding to Sales
Responsible for Customer Escalations (after Sales agreement and SOP is in place e.g., capacity, shortages..)

Claim Handling -Handling of logistic claims
System entry and receipt confirmation towards the customer.
Handling of product/ service/ quality complaints (with Quality Involvement).Responsible on timely complaint closer in salesforces CQ.

Others -Key User Task SAP SD - Order Management
Customer Sanction Handling
Credit-/debit note initiation
Support Account receivable Overdue follow up

Project management, Process automation.

**Profile**:
Graduate in any specialization,

MBA, B.Tech will prefer first

**Offer**:
About us

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. The ContiTech group sector develops and manufactures, for example, cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries. Guided by the vision of “smart and sustainable solutions beyond rubber,” the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services.

***

**Keyfacts**:

Job ID
**REF59999Y**

Location
**Sonipat**

Leadership level
**Leading Self**

Job flexibility
**Hybrid Job**
- Legal Entity
- **ContiTech India Pvt. Ltd.


  • Customer Service

    8 months ago


    Sonipat, India Radhakrishna Foodland Private Limited Full time

    Senior Executive - Customer Service **Job Objective**: - Customer Service Asst Manager, is responsible for overseeing all aspects of the customer service department, ensuring the delivery of exceptional service, and maintaining high levels of customer satisfaction. They will lead a team of customer service representatives and work closely with other...

  • Customer Service

    3 months ago


    Sonipat, India Jishu Enterprises Full time

    A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk...


  • Sonipat, India Reinforcement Consultants Full time

    **Position: CSE** **Location**:Kundli, Sonipat, Haryana **Qualification**: Any Graduate **Experience**:1+ years in Customer Service **Skills**: Coordination, Client Handling, Communication, Presentation **Budget**: 30K **JD for CSE**: 1. Work with own team on order fulfillment based on agreed lead times with customer and ensure, end-customer is updated on...


  • Sonipat, India DMD BONDS Full time

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelistsResponsibilities- Communicate with customers via phone, email and chat- Provide knowledgeable answers to questions about product, pricing and availability- Work with internal departments to meet customer's...


  • sonipat, India DMD BONDS Full time

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists ResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's...


  • Sonipat, India Kotak Mahindra Full time

    **Service Officer - Department- Reporting Relationships- Branch Manager- Position Grade- M1- Location- Navi Mumbai/Palghar - Redress customer needs pertaining to cash, DDs, cheque deposits, general information. - Speed and accuracy of transaction - Cross-Selling - providing quality experience that will ensure retention and positive word-of-mouth - Cash...


  • Sonipat, India Firstcry.com Full time

    Job description Company profile: and over 9 lac happy customers. The company has been growing rapidly since its inception in 2010 from 4 members to more than 1200 employees and the trend continues. With the headquarters in Pune, it also has presence in Delhi, Bangalore & Mumbai. The company is also expanding through the Franchise route, with more than...


  • Sonipat, India Sunrise Victuals Private Limited. Full time

    * Cold calling to customers. - Get orders over phone sitting at the corporate office. - Take confirmation from customers regarding material despatch. - Regular Payment followup to customers. - Prepare related MIS as per prescribed format. * **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone...


  • Sonipat, India Firstcry.com Full time

    **Job description** Company profile: **Project Description: (Project on which the new hire will work)** Ø - Proven work experience as a Retail Sales Representative or Sales Associate or similar role Ø - Understanding of the retail sales process Ø - Familiarity with consumer behavior principles Ø - Knowledge of inventory stocking procedures Ø -...


  • Sonipat, India Firstcry Full time

    **Job description** Company profile: **Project Description: (Project on which the new hire will work)** Ø - Proven work experience as a Retail Sales Representative or Sales Associate or similar role Ø - Understanding of the retail sales process Ø - Familiarity with consumer behavior principles Ø - Knowledge of inventory stocking procedures Ø -...

  • Mba

    6 months ago


    Sonipat, India K.R Enterprises Placement Service Full time

    Certainly! Below is a sample job description for an MBA fresher position. This can be customized based on the specific industry, company, and role. **Job Title: MBA Fresher** **Location**: [DELHI NCR] **Department**: [MERCHANDISER] **Reports To**: [Reporting Manager/Supervisor] **Job Type**: Full-Time ## **About Us**: [K.R ENTERPRISES ( PLACEMENT...


  • Sonipat, India FirstCry.com Full time

    CRO at Firstcry Sonipat, Haryana Ø - Proven work experience as a Retail Sales Representative or Sales Associate or similar role Ø - Understanding of the retail sales process Ø - Familiarity with consumer behavior principles Ø - Knowledge of inventory stocking procedures Ø - Basic math skills Ø - Track record of achieving sales quotas Ø -...


  • Sonipat, India Jishu Enterprises Full time

    We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments. Your duties will also include obtaining post-sales client feedback. To be...


  • Sonipat, India FirstCry.com Full time

    CRO at Firstcry Sonipat, Haryana Ø - Proven work experience as a Retail Sales Representative or Sales Associate or similar role Ø - Understanding of the retail sales process Ø - Familiarity with consumer behavior principles Ø - Knowledge of inventory stocking procedures Ø - Basic math skills Ø - Track record of achieving sales quotas Ø -...


  • Sonipat, India Livin Products Pvt Ltd Full time

    **Role and Responsibilities** - Production planning, execution and achieving production targets & Ensure the Final Product Meets Quality Standards - To ensure safety and good maintenance of plants and types of equipments and machines. - Getting priority of jobs from planning and execute accordingly. - Managing and supervising production workers - Monitoring...


  • Sonipat, India Quess Corp Limited Full time

    **TELECOM is hiring for CRO ( customer relationship officer)** Sitting in store and dealing with customers about their queries and selling out Postpaid connection - Only Female Education - Any Graduate Experience - fresher or any sales. Salary - 12000 to 15500 nth + pf+ esi + unlimited incentives Job location - NABHA Share resume below whatapp no...


  • Sonipat, India MNL GLUCK SERVICES PVT LTD Full time

    We are looking for Customer relationship Executive Face to face interview mode 6 days working Pay: ₹11,016.61 - ₹25,712.50 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English...

  • Store Office-sonipat

    3 months ago


    Sonipat, India BALAJI PLACEMENT SERVICE Full time

    Monitoringthestocklevel,inventorycontrolandefficiencyin operatingterminalandinterningdata.Managingtosmoothoperationofin/outmaterialsdailyall routine activities. good knowledge of inventory Provideassesstrainingneeds intheirdepartmentasa5’S,FiFO,Selflifematerials,Safety,behavior& tallyprime Verifytoalldocumentationofstoreprodicure as per require customer...

  • PPC Executive

    7 months ago


    Sonipat, India K.R Enterprises Placement Service Full time

    Certainly! Here's a job description for a Production Planner Controller: **Job Title: Production Planner Controller** **Job Overview**: **Responsibilities**: - Develop and maintain production schedules based on sales forecasts, inventory levels, and production capacity. - Coordinate with production teams to prioritize and schedule production orders to meet...

  • Sales Telecaller

    6 months ago


    Sonipat, India Prabhu Darbar Full time

    **Sales Telecaller - Astrology Products and Services** **Location**: Sonipat, Haryana **Job Type**: Full-time **About Us**:We are a dynamic and innovative company specializing in astrology products and services. Our mission is to empower individuals through personalized astrological insights and solutions. As part of our growth strategy, we are seeking...