Chinese Speaker IT Support Technician
4 weeks ago
Job Description:
Password management.
Identify and diagnose issues and problems in End user devices such as desktops/laptops and Mobile devices.
Installation and support of software’s such as o365, adobe, IE etc.
Good knowledge in ticketing tools such as fresh desk, service now or any other.
Basic knowledge in troubleshooting of outlook, internet issues, driver issues, printer issues and drive issues.
Basic knowledge in ITIL process.
Routing of tickets to proper support groups and/ or escalation and follow up as needed.
Keep users informed of the status of services, incidents, and requests.
Send timely reports to customer and management.
Good communication skills. (Mandarin and English). Japanese is added advantage.
Work in 1st shift - 6 am to 3 pm IST.
Infrastructure monitoring and alerting.
Day range:
- Monday to Friday
Shift:
- Morning shift
**Experience**:
- IT support: 2 years (required)
Work Location: On the road
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