Customer Service Associate Inbound and Outbound

3 weeks ago

HSR Layout Bengaluru Karnataka, India KONVERTO the space Full time

Pre-Sales Executive

**Location** - Bengaluru

As a Pre-Sales Executive, you will play a crucial role in driving the sales efforts of the company by actively engaging with potential customers, understanding their needs, and presenting appropriate solutions. Your primary responsibility will be to support the sales team in generating leads, qualifying prospects, and assisting in the conversion of opportunities into successful sales. You will work closely with the sales and marketing teams to create compelling presentations and proposals that effectively showcase the company’s products or services.

**Responsibilities**:

- **Lead Generation**: Collaborate with the marketing team to identify and generate potential leads through various channels such as online research, industry events, trade shows, and networking.
- **Qualification**: Engage with leads to understand their requirements, budget, and timeline. Assess the potential fit between the customer’s needs and the company’s offerings, ensuring that qualified opportunities are prioritized.
- **Solution Presentation**: Conduct effective product demonstrations and presentations to potential customers, showcasing the features, benefits, and unique selling points of the company’s offerings. Customize presentations to address specific client needs and pain points.
- **Proposal Creation**: Collaborate with the sales team to develop persuasive proposals and quotations that align with the customer’s requirements. Clearly communicate the value proposition, pricing, and terms to facilitate successful deal closures.
- **Technical Expertise**: Develop a deep understanding of the company’s products or services, including their technical aspects, functionalities, and integration capabilities. Be able to address customer questions and concerns related to product specifications, implementation, and support.
- **Relationship Building**: Build and maintain strong relationships with prospects and customers through effective communication, timely follow-ups, and proactive engagement. Understand customer pain points and offer tailored solutions that meet their unique business needs.
- **Market Intelligence**: Stay updated on industry trends, competitive landscape, and emerging technologies. Conduct market research and analysis to identify new opportunities, potential partnerships, and areas for product enhancement or differentiation.
- **Collaboration**: Work closely with the sales team, marketing team, product managers, and other stakeholders to ensure a cohesive and streamlined sales process. Provide feedback from customers to relevant teams to drive product improvements and innovation.

**Qualifications**:

- Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
- Proven experience in a pre-sales, sales, or business development role, preferably in a technology or software company.
- Excellent communication and presentation skills, with the ability to articulate complex ideas in a clear and concise manner.
- Strong understanding of sales principles and techniques, with a track record of achieving or exceeding sales targets.
- Ability to quickly grasp technical concepts and effectively convey them to non-technical audiences.
- Customer-focused mindset with the ability to build rapport and establish long-term relationships.
- Strong organizational and time management skills, with the ability to prioritize and manage multiple opportunities simultaneously.
- Proficiency in using CRM software and other sales tools to track and manage leads and opportunities.
- Analytical mindset with the ability to gather and interpret market data, customer insights, and competitive intelligence.
- Self-motivated, proactive, and results-driven, with a passion for driving business growth

**Salary**: ₹15,000.00 - ₹32,533.95 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**

+91 7259282222

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