Junior Executive

3 weeks ago


Kolkata, India Durafit Full time

**Job description: Junior Executive - Customer Care
**Roles and Responsibilities
1. Manage Inbound /Outbound calls

2. Managing a team of representatives offering customer support

3. Resolving customer complaints brought to your attention

4. Over-seeing the customer service process

5. Monitoring the work of individual representatives and of the team

6. Possessing excellent product knowledge to enhance customer support

7. Maintaining a pleasant working environment for your team

8. Planning the training and standardization of service

9. Maintaining a positive, empathetic, and professional attitude toward customers at all

times.

10. Responding promptly to customer inquiries.

11. Communicating with customers through various channels.

12. Acknowledging and resolving customer complaints.

13. Managing a team of junior customer service representatives.

14. Ensure customer satisfaction and provide professional customer support

**Requirements**:
**Requirements**:

- 10th or 12th Passed.
- Experienced or freshers both can also apply.
- Customer centric approach and Patience must.
- Experience of Zoho ERP will be an advantage.

Language : Bengali & English ( HINDI LANGUAGE IS MANDATORY FOR THIS ROLE. )

**Benefits**:
**Benefits***:

- Performance-Based Incentives.
- Annual Vacation.
- Monthly Employee Engagements.
- Employee-friendly work environment.
- Work from Home.


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