Service Associate

6 months ago

Gurugram Haryana, India Fretron Private Limited Full time

**Service Associate**

**About Company**:
Fretron Pvt. Ltd. - A SaaS-based logístical organization. We are one of the fastest-growing start-ups founded by visionary industry veterans having a combined experience of 35 years with a vision of creating the most comprehensive cloud-based logistics tech and transportation management platform. Using our logistics automation platform, we are helping several major companies to cut down their freight cost, increase order and load management efficiency, reduce delays, and gain end-to-end visibility into their Logistics operations. Our customers include companies Like Jindal Saw, V-Mart Retail, Exide Industries, Century Ply, Shyam Steel, etc.

**Job Overview**:
**Responsibilities**:

- Install and configure GPS devices as per the configuration of the model.
- Service Delivery Management:Oversee the end-to-end service delivery process for GPS solutions provided to clients.Monitor and ensure the timely and accurate installation of GPS devices and services.
- Manage a team of GPS installation technicians, support staff, and other operational personnel.Coordinate training programs to enhance the skills and knowledge of the operations team.
- Implement and maintain quality control measures for GPS device installations and services.
- Generate regular reports on service delivery metrics, including installation timelines, customer satisfaction, and resource utilization.
- Collaborate with clients to determine optimal device placement for effective GPS signal reception.
- Conduct thorough testing and troubleshooting to ensure the proper functioning of GPS systems.
- Provide training and guidance to clients on using GPS devices effectively and understanding their features.
- Coordinate with the technical team to resolve any complex installation or maintenance issues.
- Keep accurate records of installations, configurations, and maintenance activities.
- Stay updated with the latest GPS technologies and advancements to provide the best service to clients.
- Follow all safety protocols and guidelines while working on installations.
- Provide excellent customer service and address client queries and concerns professionally.

**Requirements**:

- High school diploma or equivalent educational qualification.
- Proven experience in installing and configuring GPS systems or related technical fields.
- Strong technical knowledge of GPS devices, their installation procedures, and maintenance practices.
- Proficient in using basic tools and equipment required for installations.
- Excellent troubleshooting and problem-solving skills.
- Strong attention to detail and ability to work with precision.
- Effective communication and interpersonal skills.
- Ability to work independently and in a team environment.

**Please submit your resume**:
Contact Info - 9717922297

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Gurgaon, Haryana (required)

Ability to Relocate:

- Gurgaon, Haryana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9650300854

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