Project Coordinator
2 months ago
Job Overview:
Key Responsibilities:
Post-Sales Process Analysis:
Evaluate and analyze the existing post-sales processes to identify bottlenecks, inefficiencies, and opportunities for improvement.
Collaborate with cross-functional teams to gather data and insights related to post-sales activities.
Customer Satisfaction Enhancement:
Monitor and assess customer satisfaction metrics related to post-sales interactions.
Develop strategies to enhance customer satisfaction and loyalty through post-sales services.
Data Analysis and Reporting:
Utilize data analytics tools to extract meaningful insights from post-sales data.
Prepare and present reports to management, highlighting key performance indicators and areas for improvement.
Process Optimization:
Recommend and implement process improvements to streamline post-sales workflows.
Work closely with relevant teams to ensure seamless integration of optimized processes.
Stakeholder Collaboration:
Collaborate with sales, customer support, and product teams to understand the end-to-end customer journey.
Foster strong communication channels to address post-sales challenges and opportunities.
Documentation and Training:
Document updated post-sales processes and procedures for reference and training purposes.
Provide training and support to internal teams on new and optimized post-sales workflows.
Technology Integration:
Explore and recommend technology solutions to enhance post-sales operations.
Collaborate with IT teams for the implementation of relevant tools and systems.
Qualifications:
Bachelor's degree in Business, Management, or a related field.
1 to 3 years of experience in a business analyst role, with a focus on post-sales processes.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in data analysis tools and Microsoft Office suite.
Familiarity with customer relationship management (CRM) systems is a plus.
**Salary**: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
Schedule:
- Night shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Application Question(s):
- Are you ready to rellocate to Jaipur?
Work Location: In person
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