Process Associate

3 months ago


Malad Mumbai Maharashtra, India Vibrantzz Management Services Full time

**Hiring for Claims Process**

**Locations**: _Mumbai, Malad_
- **Openings available for US & UK.**_

**Education**: _HSC / Graduate_

**Experience**:

- _Freshers (_**HSC**_/_**Graduate**_) welcome to apply._

**Requirements**:

- _Prior experience in hospitality, travel, or customer service is advantageous._
- _Strong _**communication **_skills and the ability to handle customer issues with patience and professionalism._
- _Experience in _**voice or chat **_processes is a plus._
- Willingness to work in a **24x7 environment**, including weekends and holidays.

**Role Overview**:

- _Manage _**claims**_ _related to _**hotel bookings, staycations, and travel accommodations.**_
- _Assist customers in resolving booking _**disputes, refunds, cancellations, and claims processing.**_
- _Collaborate with internal teams to ensure prompt and accurate resolution of claims._

**Salary**: _₹_**22,000 to ₹30,000 in hand **_(40k + unlimited incentives)_
- _Salary will be based on the last drawn CTC and work experience, with the potential for hikes._

**Work Details**:

- _5 days a week with 2 rotational offs._
- Phone**:93264 79640**

**Regards,**:

- Snehal Rathod_
- Vibrantzz Management Services_

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹31,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- International voice process: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9326479640



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