Telecaller

2 weeks ago

Kochi, India Futura Labs Full time

A telecaller, also known as a telemarketer or call center agent, is an individual responsible for making outbound calls or receiving inbound calls to promote products or services, handle customer inquiries, or gather information. Their primary role is to engage with customers over the phone and provide assistance or sales support.

The job description of a telecaller may include the following responsibilities:
Making outbound calls: Telecallers are often required to make cold calls to potential customers from a provided list. They introduce products or services, explain their benefits, and aim to generate leads or sales.

Receiving inbound calls: Telecallers may also handle incoming calls from customers who have inquiries, complaints, or require assistance. They listen to customer concerns, provide accurate information, and strive to resolve any issues promptly and professionally.

Customer service: Telecallers play a crucial role in maintaining good customer relationships. They handle customer inquiries, address concerns, and provide product or service information. They may also assist with order processing, billing inquiries, or after-sales support.

Sales and lead generation: Telecallers are often involved in sales campaigns and are responsible for achieving sales targets. They follow scripts or guidelines to effectively present products or services, highlight their features, and convince potential customers to make a purchase.

Database management: Telecallers typically record and update customer information, call logs, and sales details in a customer relationship management (CRM) system. They ensure accurate data entry and maintain confidentiality of customer records.

Follow-up calls: After making initial contact with customers, telecallers may perform follow-up calls to nurture leads or address any further queries. They may provide additional information, schedule appointments, or provide post-sales support.

Script adherence: Telecallers often work with predefined scripts or call guidelines to maintain consistency in their communication and ensure compliance with company policies and regulatory requirements.

Team collaboration: In call center environments, telecallers may work as part of a team. They collaborate with team members, share knowledge and best practices, and contribute to achieving team goals.

Performance tracking: Telecallers' performance is often monitored through call recordings, call duration, sales targets, customer satisfaction surveys, or other metrics. They may receive feedback from supervisors and undergo training sessions to improve their skills.

Professionalism and etiquette: Telecallers are expected to maintain a professional and courteous demeanor throughout their interactions with customers. They should possess excellent communication skills, active listening abilities, and the ability to handle difficult or irate customers calmly and efficiently.

Overall, the role of a telecaller requires effective communication, persuasive skills, and a customer-centric approach to provide excellent service and achieve sales objectives.

**Job Types**: Full-time, Part-time
Part-time hours: 42 per week

**Salary**: From ₹8,086.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9946326888
Expected Start Date: 01/06/2023

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