Citiphone Officer

The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities.

**Responsibilities**:

- Assist in evaluating client financial needs to identify and offer new Citi products and solutions
- Interact with customer inbound calls and provide customer service, as necessary
- Align client needs to product service solutions within a complex sales-based environment
- Communicate the value and benefits associated with Citi products and services to clients
- Achieve monthly individual/team-based established sales goals

**Qualifications**:

- 1-3 years of relevant experience
- Sales and customer service (financial services, call center, retail) experience preferred
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated problem-solving and decision-making skills

**Education**:

- High School diploma or equivalent
- **Job Family Group**:
Customer Service
- **Job Family**:
Service & Sales
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting