Salesforce Administrator

3 weeks ago


Bengaluru, India Zeitview Full time

Zeitview (formerly DroneBase) is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve build quality. Zeitview serves customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, DroneBase is active in over 70 countries.

RESPONSIBILITIES:

- Conduct thorough checks and validations on Salesforce data to ensure accuracy, consistency, and compliance with established quality standards.
- Collaborate with cross-functional teams to define and implement robust data integrity procedures, ensuring adherence to quality benchmarks.
- Utilize systematic methodologies and specialized tools to identify and rectify data discrepancies, anomalies, and potential issues.
- Develop and maintain comprehensive documentation for data validation processes, including test plans, test cases, and standard operating procedures (SOPs).
- Generate regular reports and metrics to track data quality performance, highlighting areas for enhancement and implementing necessary improvements.
- Facilitate user training and onboarding, emphasizing best practices for maintaining data integrity and adhering to quality guidelines.
- Support internal stakeholders and end users by resolving SFDC issues, change requests, and other administrative needs
- Providing first response to requests submitted by internal users across the company
- Assisting with creating new or updating Salesforce fields, validation rules, and flows

***
- Performing mass updates of records in Salesforce, including record creation
- Evaluating and maximizing automated and manual processes that affect record creation and data
- Salesforce configuration changes, including (but not limited to): Assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, data set analysis, and reports
- Engage users and increase adoption of Salesforce and other sales tools with training when required.

QUALIFICATIONS:

- Bachelor's degree in Computer Science, Information Technology, or a related field
- Salesforce Certified Admin
- 3 years’ experience with Salesforce as an Administrator, Reporting Analyst or Power User
- Familiarity with Salesforce admin-specific tools such as Data Loader, Workbench, and Salesforce Inspector to perform data cleanup, data migration, and data validation tasks.
- Strong understanding of quality control and quality assurance methodologies, with experience in developing and implementing comprehensive procedures for data management.
- Experience with process adherence tracking, reporting, and documentation is a plus. Self-starter, highly analytical with sound decision-making skills
- Strong belief in the value of customer service and attention to detail
- Comfortable working in a startup-like environment that is fast-paced and nebulous; demonstrating tenacity and resilience
- Self-motivated, able to work independently as well as contribute to cross-functional and global teams

BENEFITS:

- Work with the leading intelligent aerial imaging company with established, successful relationships across myriad industries
- Stock incentive program
- Autonomy and upward mobility
- Diverse, equitable, and inclusive culture, where your voice matters



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