Customer Quality Assurance
2 months ago
Title: CUSTOMER QUALITY
Location: Mysore
Employment Type: Full-time
Experience: 2 YEARS
C Electric Automotive Drives Pvt Ltd (CEAD)is an Engineering Company developing sub systems for Electric Vehicles, one of the most sustainable forms of transportation with lower emissions which is socially beneficial to eliminating the pollutants that make cities gross and unhealthy and reduce CO2 that contributes to global climate change.
We provide Electric Power Train for light electric Vehicle. CEAD was entitized in 2018 after 3years research and development of EV Components. Since its inception the company has stuck to a laser focus approach with R&D activities towards “Electrifying the future of traction”.
HQ Location: Cochin, Kerala, India.
Production: Mysore, Karnataka
**Position Overview**:
He/ She will be a key member of the CEAD Customer Care. In this role, you will drive customer satisfaction ensure that the field complaints and investigation claims are closed in a timely manner with analysis. You will ensure that all required information is collected from the customers, the relevant information is passed on to the Plant Quality teams and/or to the technical team. End to End complaint closure is a Key Performance Indicator for the organisation.
**Skills Required**:
- Good knowledge in Quality Management System
- Knowledge in Automotive standards
- Lean Quality Tools (FMEA, Pareto Charts, Fishbone Diagrams, Six Sigma 5S, 8D Methodology,7QC)
- Good problem-solving, Failure Analysis skills
- Good Communication skill
**Responsibilities**:
- Managing all Customer Quality related issues for each product.
- Identifying the root cause with investigation or analysis.
- Record and maintain issues list and monitor for corrective action implementation and effectiveness report out.
- Monitoring customer satisfaction and identifying ways to improve the customer experience
- Identifying opportunities for process improvement by analyzing data to determine where time is spent or resources allocated.
- Management of the Customer Quality Engineers and Technicians for rework and issue analysis for the resolution of internal/external quality concerns.
- Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.
- Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the Quality strategy.
**Education qualification**:
- Bachelor’s or Master’s degree in Electronics/Electrical Engineering or equivalent
**Gender**: Any
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹23,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Mysore - 570016, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer Quality: 1 year (required)
Application Deadline: 15/02/2023
Expected Start Date: 01/02/2023
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