Medical Superintendent

1. Managing the strategic and the day-to-day operations of the entire hospital-clinical

and managerial-ensuring that all departments are fully and comprehensive staffed

to the extent possible and liaising with and supervising all clinical departments and

medical and non-medical staff to ensure delivery of medical services of high

quality within the patient Safety environment.

2. Ensuring that the facility supports the hospital clinical work with sound financial

investments, adequate staffing patterns, and strict adherence to hospital policies

and procedures.

3. Implementing and facilitating channels of communication within medical and non
- medical staff to ensure that the hospital delivers high-quality medical services in a

harmonious manner, following a team approach, reflecting the compassion of and

a commitment.

Main Clinical

**Responsibilities**:
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- Has overall responsibility for delivery of quality primary and secondary health care.

This includes ensuring clinical practices that guarantee high-quality clinical

outcomes; providing supervision and advice on clinical activities, including both

outpatient and inpatient services, ward rounds, and surgical interventions; promoting

a culture of learning and keeping up up-to-date on diagnostic and treatment

practices.
- Ensures and/or leads teams to conduct needs assessments and clinical studies and

surveys as appropriate and with adherence to national and international clinical

ethics.
- Ensures that clinical cases that require treatment beyond the hospital’s capacity are

referred to a higher service in a timely and professional manner. Develops and

implements strategies to ensure that staffs comply with NABH quality assurance

guidelines; monitors service quality and for investigating incidents and complaints in

the hospital.
- Reporting monthly status in the meetings with STB. Together with clinical heads of

department, provides leadership in the formulation, implementation, and review of

and compliance with all internal standard operating procedures (SOPs) and

treatment protocols; ensures adherence at all levels in the facility with NABH and

international standards; oversees adherence to appropriate medical waste

management and infection control practices and protocols.
- Together with the pharmacy head of department, holds the final authority for

quantifying pharmaceutical needs and ordering all medical drugs and consumables

within the approved budget and procedures.
- Represents and manages the relationship and communication between the hospital

and district, department, and national health authorities and with local and

international body. Ensures that reports tied to donor contracts and/or MOU are

completed timely and with a high level of detail and quality to ensure clarity,

compliance, and transparency, and professionally presented.
- Promotes the use and internal consumption of collected data within the facility to

inform decisions impacting patient care, financial management, and clinical

outcomes. Participates with the STB and other heads of departments in data

analysis and interpretation.

Main Managerial Responsibilities

1. Provides strategic leadership to the hospital: Ensures a current and strategic plan

and budget for the current period and ensures that operational plans align to

these documents. Manages resource requirements (e.g., expenditure, human

resource planning) necessary to deliver against the objectives.

2. Ensures favorable staff working environment within approved budget and needs.

3. Supervises senior hospital management team activities, ensuring that patients and

staff concerns and needs are attended to and that departments are managed

proactively with a view to improving efficiency and maintaining professional

etiquette.

4. Together with the medical officers, organizes and facilitates capacity-building

sessions through mentoring, coaching, in-service trainings, and continuing medical

education (CME).

5. Leads, with the department heads, the personnel recruitment and selection

process; periodical and annual appraisals; performance reviews and discipline.

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Ensures that all medical staff in contact with patients are licensed by their

respective professional body; that the licenses are up to date and that a record of

such license is kept in the staff personnel files.

6. Leads and manages employees, ensuring that clear goals and accountabilities are

established and achieved. Ensures that individual performance and development

needs are met and that employees are high performing and engaged. Produces

systematic performance indicator reporting to inform management as to progress,

roadblocks, and relevant performance details.

7. Chairs meetings with hospital clinical staff and ensures appropriate and periodic

CME for staff.

8. Promotes and nurtures a culture of good stewardship, accountability, and

transparency at all levels of hospital operations.

9. Facilitates the