Customer Support Executive

2 weeks ago


Mohali, India Ariel Software Solutions Pvt. Ltd. Full time

Ariel Software Solutions Pvt. Ltd. is seeking a talented and passionate Customer Support Executive to join our dynamic team If you're a tech-savvy individual with exceptional problem-solving skills and a customer-focused approach, we want to hear from you.

Position: Customer Support Executive

Location: Sector 82, Mohali

**Responsibilities**:

- Troubleshoot software issues efficiently.
- Assist customers with software installations, updates, and configurations.
- Guide customers through product usage, ensuring they have a seamless experience.
- Escalate complex issues to the appropriate teams and follow up on resolution.
- Maintain accurate records of customer interactions and issue resolutions.
- Stay up-to-date with the latest technological developments and product features.

Job Requirements:

- Proven experience in a technical support role or related field.
- Excellent problem-solving and analytical skills.
- Exceptional communication skills, both written and verbal.
- Patience and empathy when dealing with customers' technical issues.
- Ability to work well in a team and independently.
- Flexibility to work in shifts and adapt to changing schedules, including weekends and holidays.

Preferred Qualifications:

- Bachelor's degree in any field.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for career advancement and professional development.
- A collaborative and supportive work environment.

If you are enthusiastic about technology, have a knack for problem-solving, and love assisting customers, then we invite you to be a part of our dedicated team. Join Ariel Software Solutions Pvt. Ltd. and help us deliver outstanding technical support to our valued clients.

**Benefits**:

- Provident Fund
- Work from home

Schedule:

- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Technical support: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 7719715199
Expected Start Date: 14/08/2023



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