Call Center Executive

3 weeks ago


Vile Parle Mumbai Maharashtra, India INDIRADEV INFOTECH PVT LTD Full time

As a Healthcare Call Center Executive, you will be responsible for providing exceptional customer service to patients, healthcare providers, and other stakeholders through inbound and outbound calls. Your primary focus will be on handling inquiries, scheduling appointments, coordinating referrals, and ensuring a positive patient experience. This role requires strong communication skills, empathy, and knowledge of healthcare terminology and procedures.

**Key Responsibilities**:

- **Patient Assistance**: Answer incoming calls from patients and their families, addressing inquiries regarding Hospital connect, doctors connect, appointment scheduling, and general healthcare-related questions.
- **Appointment Scheduling**: Schedule patient appointments, consultations, diagnostic tests, and follow-up visits based on physician availability and patient preferences. Coordinate appointments across multiple departments or healthcare facilities as needed.
- **Referral Coordination**: Facilitate referrals to specialty care providers or external healthcare facilities, ensuring timely communication with patients, providers, and insurance carriers. Verify insurance coverage and obtain pre-authorization for services when required.
- **Medical Records Management**: Assist patients with requests for medical records, test results, and other documentation. Maintain accurate and confidential patient records in compliance with HIPAA regulations and organizational policies.
- **Insurance Verification**: Verify patient insurance coverage, eligibility, and benefits information to facilitate accurate billing and reimbursement processes. Assist patients with understanding their insurance plans, copayments, and deductible amounts.
- **Medication Management**: Process prescription refill requests from patients, pharmacies, and healthcare providers. Coordinate with pharmacy staff and clinicians to ensure timely refills and medication adherence.
- **Customer Support**: Resolve patient complaints, concerns, or issues related to billing, appointment scheduling, or service quality. Escalate complex issues to appropriate supervisors or department heads for resolution.
- **Health Education**: Provide patients with basic information on health promotion, disease prevention, medication instructions, and post-treatment care. Refer patients to appropriate resources or healthcare professionals for further assistance as needed.
- **Quality Assurance**: Adhere to established call center protocols, service standards, and quality assurance guidelines. Participate in training sessions, performance evaluations, and co

**Salary**: ₹20,000.00 - ₹32,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Call center: 1 year (required)
- total work: 2 years (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**

+91 8655617789

Application Deadline: 16/02/2024
Expected Start Date: 14/02/2024


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