Customer Service Representative

2 days ago

Ambala, India FOXY DIGITS Full time

**Key Responsibilities**:

- Provide accurate information about products, services, and policies to customers
- Resolve customer complaints and issues promptly and effectively
- Identify and escalate priority issues to the appropriate department or supervisor
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Ensure customer satisfaction through active listening and problem-solving
- Collaborate with team members and other departments to improve customer service experience
- Maintain accurate and detailed records of customer interactions and transactions
- Meet and exceed customer service performance goals and targets

**Requirements**:

- 12th or Bachelor's degree or equivalent
- Fluency in English (written and verbal) is a must; proficiency in additional languages is a plus
- Proven customer support experience or experience in a similar role
- Strong phone contact handling skills and active listening
- Excellent communication and interpersonal skills
- Ability to multi-task, prioritize, and manage time effectively

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Ambala, Haryana: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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