Cse (Customer Service Executive)

7 months ago


Kasarvadavali Thane Maharashtra, India Focskill Full time

hi

Customer Service Renewal Sales (Insurance Industries)

Customer services is a field that focuses on providing support and services for customers during the purchasing and renewal process.

**Responsibilities**:

- Handle inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy-related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyse the data.
- Write and submit timely reports on performance, targets, and customer queries.

**Requirements**:

- Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target-achieving skills.
- Excellent communication and listening skills with good command of the English language.
- Other Regional Langue will be an added advantage.

Pay: ₹70,466.82 - ₹198,763.41 per year

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Insurance sales: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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