Telesales Advisor

**Telesales Advisor**

**Responsibilities**
- Voice process.
- Identify the needs of customers, resolve issues, and provide solutions.
- Provide advice on other products.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products & services

**Requirements**:

- Prior experience with Sales & US calling process.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Excellent communication and listening skills with good command of the English language.
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport-building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy

**Shift timings:

- ** US Shift: 5 pm to 3 am & 7 pm to 5 am (shift timing will change as per the daylight saving)

**Work Culture: -** 5 Days - Monday to Saturday (Alternate Week Off) & Sunday Fixed Off.

**Salary**: ₹200,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- US shift

Ability to commute/relocate:

- Navi Mumbai, Thane - 400703, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 9137403544
Expected Start Date: 28/02/2023