Client Onboarding Associate I

3 weeks ago

Varthur Bengaluru Karnataka, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

**Responsibilities**:

- Exhibit ownership and client satisfaction
- Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements.
- Ownership of internal communication and status updates to partners / clients
- Demonstrate creative problem solving and solid judgment/decision making.
- Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements (SLA)
- Escalation and resolution of issues in timely manner
- Recording observations & escalate wherever necessary.
- Identifying gaps/exceptions and recommending possible solutions.
- Project Management by handling multiple requests at the same time.
- Demonstrate ability to independently manage conflict and mobilize internal resources to resolve issues.
- Help client and internal teams to setup product as per the requirement.

**Required Qualifications, Skills and Capabilities**:

- Strong Verbal and written communication
- Excellent logical, analytical skills and attention to details
- Excellent in managing multiple work requests. Good sense of Time & Work management
- Strong Experience in Mainframe Testing or Transmission File Testing
- Good understanding of System, Regression or UAT Testing
- Good understanding of SQL queries.
- Creation of Test cases and Test Scenarios.
- Good understanding of Test Automation Tools - Like VBA, Selenium etc.
- Knowledge of Python/Java language.
- Knowledge of UI Path Tool for workflow automation
- Engineering degree holder with minimum 5+ years of experience in Bank, Financial services, Treasury product implementation with Technical Background.

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

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