Operation Executive

3 months ago

Vadodara Gujarat, India Enlighten Schola Full time

**Job Title**: Operations Executive
**Location**: Vadodara, Gujarat, India
**Experience**: Fresher to 2 years
**Qualification**: B.Com, BBA, or equivalent

**Job Type**: Full-Time

We are hiring for an innovative startup based in Vadodara, working on simplifying the flight travel experience for users. They are looking for an enthusiastic and organized Operations Executive to join team. If you have great communication skills, a customer-centric approach, and a passion for managing data efficiently, we would love to hear from you

**Position Overview**:
The Operations Executive will be responsible for managing customer interactions, providing guidance over calls, and maintaining accurate user data. This role requires a proactive and empathetic individual who can ensure smooth communication and operational processes. You will play a vital role in helping our customers have a stress-free flight experience while maintaining high standards of data management and customer service.

**Key Responsibilities**:

- **Customer Communication**: Handle incoming and outgoing calls, guide customers through the process of flight bookings, and assist them with travel-related queries in a professional and empathetic manner.
- **Client Management**: Build and maintain strong relationships with clients by understanding their needs and providing timely solutions.
- **Data Handling**: Maintain and manage customer data efficiently in the company's system, ensuring accuracy and confidentiality.
- **Issue Resolution**: Identify and resolve customer issues with a problem-solving mindset, ensuring a smooth experience for clients.
- **Operational Efficiency**: Assist in day-to-day operations to ensure smooth workflow, handle any ad-hoc tasks, and support the team in achieving operational goals.
- **Team Collaboration**: Work closely with other teams to provide seamless customer service and ensure all client needs are met.
- **Process Improvement**: Identify opportunities to enhance operational processes, data management, and customer support to improve overall efficiency.

**Desired Skills & Qualifications**:

- **Education**: Bachelor's degree in B.Com, BBA, or related field.
- **Communication Skills**: Excellent verbal and written communication skills in English and local languages.
- **Client Handling**: Strong interpersonal skills and empathy in dealing with clients over calls and resolving their queries.
- **Data Management**: Proficiency in handling and managing data with attention to detail, accuracy, and efficiency.
- **Computer Skills**: Basic knowledge of Microsoft Office, Excel, and any CRM software is preferred.
- **Problem Solving**: Ability to think on your feet and provide quick and effective solutions to client concerns.
- **Organizational Skills**: Strong multitasking ability, with the capacity to prioritize tasks effectively in a fast-paced environment.
- **Team Player**: A positive attitude, a willingness to learn, and a team-oriented approach to ensure smooth collaboration.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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