Customer Relationship Executive

3 months ago


Andheri East Mumbai Maharashtra, India Sahar Cargo Full time

**Role & responsibilities**:
**Client Feedback Collection**:
Understand client concerns, expectations, and suggestions, and ensure their voices are heard.

**Reporting to Managment**:
Prepare comprehensive reports on client feedback, summarizing key concerns, suggestions, and areas of improvement.

Present these reports directly to the Director for strategic discussions and decision-making.

**Communication with Internal Teams**:
Relay important client feedback to relevant staff and departments to ensure timely action.

Collaborate with team members to address client concerns and ensure proper follow-up.

**Client Relationship Management**:
Serve as the primary point of contact between the client and the organization, acting as a liaison to resolve any issues or concerns.

Build and maintain strong, long-lasting client relationships.

**Representing the Organization**:
Uphold the values of the organization when interacting with clients, ensuring a professional and positive image.

Attend client meetings or events to represent the organization and foster stronger relationships.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Andheri East, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9888787362



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