Freshers for Apple/samsung/microsoft Bpo Process

2 weeks ago


Chandigarh, India Kreez Consulting Full time

You will be answering technical support queriesYou will be handling inbound technical queries about the product and their functions
You will educate the customers about products, subscriptions, renewals, and new subscriptions
This is a 24/7 support
mostly evening and night shifts
Five-day working with
Two days rotational off Good communication skills.

Good to have Hardware Knowledge

Good to have software knowledgeAbility to handle irate customers
Solve technical queries
A team player

Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
- Display Ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically
- Excellent comprehension and articulation skills
- Excellent communication skills written
- knowledge about Computer OS
- Knowledge on basic trouble shooting
- Knowledge on Software Install/ Uninstall
- Knowledge on computer basic hardware like RAM, CPU, MONITOR etc..,UnderGraduate and above

**Qualification**:UnderGraduate and above

**Job Types**: Full-time, Fresher

**Salary**: ₹19,151.95 - ₹32,569.72 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9354855504


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