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Voice Process Executive
3 weeks ago
**Voice process Executive**
Experience:
- Fresher - 1 Year
Job Location:
- Mohali, Punjab
**Key Responsibilities**:
- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs
- and concerns.
- Providing accurate and timely information to customers about products and services,
- pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working
- to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the
- company's CRM system.
- Maintaining a high level of knowledge about the company's products and services, as well as
- industry trends and best practices.
**Skills Required**:
- verbal and written communication skills in English..
- Strong problem-solving skills and the ability to think on your feet..
- Bachelor's degree in any field is preferred
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹21,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Monday to Friday
- Night shift
- US shift
- Weekend availability
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: In person
**Speak with the employer**
+91 9878166270
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