Field Service Technician
7 months ago
**Company Name**: Hafele
**Designation : Technical Service Technician**
**Work Location**:Mumbai
**Interview Mode**:Virtual interview
**Experience**: Fresher
**Salary**: Max 28000- 30000 Per month
**Education**:Engineer or Diploma (Training will be giving)
**Skills**: Service and technical support for home appliances and consumer products
Payroll under Quess Corp Ltd
**KEY RESULT AREAS**
1. Responsible for Service SLAs such as Response and resolution Time, Open calls, & C-sat for the assign territory.
2 Contribute in developing a Technical service infrastructure across territory to service all distributors and end users.
4. Develop & Appoint new fabrication team for Surfaces Retail/Project installation & also for Façade market
5. Coordinating with the Sales and installation team to service the respective Market and ensuring quality of execution for products under the -Surfaces & Water solutions product portfolio.
6 Coordination of Retail & Project site execution for surfaces, monitoring the fabrication for the surfaces.
7 Ensure service deliverance and achievement of Service KPI’s
8 Analyzing the reasons for delay in servicing for better control and taking timely actions to correct the situation if required.
9 Identify Training need to all Fabricators; ensure all the Stone Masters well trained, technically qualified and groomed well in soft skills as well as technical knowledge.
KEY FUNCTIONS & RESPONSIBILITIES
1. To ensure Service Network Expansion based on the sales plan and business need.
2. To ensure customer complaints & service issues are dealt with in a fair and prompt manner.
** This JD is indicative in nature & may not comprehensively cover all aspects of your job, which may be intimated to you time to
time.
OPERATING NETWORK
INTERNAL RELATIONSHIPS
S.No - DEPARTMENT PURPOSE OF THE INTERACTION
1. Supply Chain Execution of Product
2. OPD Processing of warranty orders
3. Accounts Fabrication & Service Franchise Payment
4. Service/Customer Care Any issues related to installation or complaints on services or products, Daily Reports, C-sat 3 Regular field visit for service & complaint calls, provide all necessary support to end customers
4 To ensure Service delivery as per KPI structure
5 Development of stone fabricators in terms of technical, Façade Installation & soft skill.
6 Create & execute Standard operating procedure for project/key account installation
**Salary**: Up to ₹28,000.00 per month
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to Relocate:
- Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8667543402
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