Trainer - Itil

**Job Details - Trainer - ITIL**:
**Job ID**:

- ZISPL Job No 93**Job Title**:

- Trainer - ITIL**Job Type**:

- Permanent**Job Location**:

- Remote**Total Experience**:

- 8 - 15 Years**Skills**:

- Itil, Dcs, Dits, Ilfn4**Posted - **22/05/2023

**Job Description**:
**OVERVIEW**:
As a trainer within Global Knowledge your primary role will be to represent Global Knowledge whilst delivering high quality education in accordance with vendor-specification, and to the quality standards documented in Global Knowledge’s quality procedures.

A trainer will also provide sales support where necessary, keep abreast of technology and industry changes and feedback delegate’s sales leads in a timely fashion. When not on platform delivering trainers will work with sales and product management, providing sales support and customer engagement, respond to all operational, sales and customer requests within allotted time-scale and attend, where necessary vendor TTTs and be prepared to redeliver to all FTE trainers as and when required

**OPPORTUNITY HIGHLIGHTS**:

- To be qualified and authorised to deliver assigned training courses prior to first delivery, ensuring the appropriate vendor process is followed
- To deliver training courses as specified by the course vendor and in consultation with designated scheduling manager.
- To deliver training courses to the required quality standards as detailed in Global Knowledge’s quality procedures
- To adhere to vendor-specific requirements including but not limited to obtain / renew certificates and following required examination and invigilation guidelines.
- To pursue agreed development plans and ensure that preparation time and team teaches are utilised to achieve these plans.
- To attain the required standards in transfer of technical skills and delivery techniques as assessed in team teaches.
- To be prepared to deliver courses at all Global Knowledge centres and customer sites when required.
- To keep abreast of industry and vendor technology, exam and certification guidelines, distributing information to colleagues where applicable.
- To provide sales support in the form of delegate leads and customer visits.
- To respond within given time-scales to all operational requests for contact, information and customer enquires.
- To manage the classroom and minimise delegate disruption and dissatisfaction.
- To work closely with the designated scheduling manager to ensure that trainer utilisation meets or exceeds the company requirements.
- To adopt and display the GK attitude - demonstrating a can do and positive attitude at all times.
- To establish, build and maintain positive relationships and communication channels with all operational team members.
- To perform any other duties as deemed necessary to support the growth and goals of Global Knowledge.
- This is not intended to be a full definition of duties and you will be expected to assist in such duties as may be required

**SKILLS & QUALIFICATIONS**:
**Essential**
- Facilities Management skills, IT skills and technical knowledge; strong problem-solving skills; good negotiating skills and excellent communication skills.
- The trainer must be certified as a ITIL Master level
- The should have taught ILFN4 and some speciality courses, DCS, DITS, HVIT

**Desirable**
- Ideally the job holder will hold vendor certificastions with significant experience in a similar role.

**Person Specification**
- You will have excellent communication and presentation skills; the ability to take responsibility and be decisive; the ability to work within a team; effective planning and organisational skills; project management skills; the ability to work under pressure and to deadlines; a commitment to keep up-to-date with IT trends and developments.