Stewards

**AREAS OF RESPONSIBILITY**

Receives and promptly prepares customer orders for room service:

- Accurately records, pre-checks and picks-up room service orders.
- Exhibits complete knowledge of menu items and specifications including proper preparation methods.
- Stays current with daily specials, new menu items, price changes, etc..
- Serves orders to customers in a prompt manner.
- Rectifies any customer dissatisfaction and/or reports it to the manager.
- Clears tables, using proper method to stack dishes, glassware and silverware.
- Polishes silverware, folds linen.

Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

- Attends work on time and as scheduled.
- Follows hotel grooming and hygiene standards.
- Minimise safety hazards by following all safety rules and procedures.
- Refrain from personal conversations with other employees at the main entrance.
- Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
- At all time projects a favourable image of Brand to the public.

INDFOH