Psl Centralized Helpdesk Supervisor
2 weeks ago
Lead the development and implementation of PS&L Centralised Helpdesk for Distributors.
- Provide input and support the development of the PS&L Centralised Helpdesk with Markets where synergies exist and business case supports.
- Lead the roll out of PS&L Centralised Helpdesk function with Distributors and Market NSC which may include the integration / transfer of existing Market NSC resources.
- Provide input and develop the distributor enquires handling processes - both internally and externally.
- Establish Contact Ratio Targets to determine resources requirement and analyse data to improve efficiency and minimize cost.
- Develop and align Service Level Agreement with key stakeholders.
- Provide weekly, monthly, quarterly management report out and/or dashboard.
- Recruit, train and develop a team of PS&L Centralised Helpdesk to perform the function aligned with SLA.
- Coordinate with IT and HR to ensure the facility and tools are at good standard.
- Provide analytical support to NSC and Distributors
- Analysing the inbound enquiries to identify gaps and improvement opportunities.
- Manage annual budget in line with Business Plan
- Manage Purchase Order process and approval.
- Ensure internal audit and external statutory requirement compliance
**Education Qualification**: Bachelor degree in Business, Marketing or
Communication. Master is preferred
**No. of Years of Experience**: 5-7 Years
**Professional Exposure **(Technical Skills)**: Business acumen with operational experience in managing Helpdesk operation.
**Preferred previous experiences**:HelpDesk, Planning, Data Analysis, PS&L
**Functional Skills**: Strong analytical skills, PS&L knowledge
**Behavioral Skills**: Strong interpersonal, teamwork, motivational, Change Management and communications skills. Strong executional discipline and ability to self-manage. Strong Coaching/Mentoring and Conflict-Resolution Skills. Capable of and instigator of driving efficiency, standardization and process compliance
**Special Knowledge/Skills Required**: Knowledge of technology that support professional helpdesk management and ability to bring in latest technology for query management.
**Any Others**: Well established with proven track record Ford SG8 is preferred.
-
Supervisor
5 days ago
Chennai, India Fullfily Full timeRole: Supervisor Location: Virugambakkam Central warehouse. Working hours: 5.amto 2.pm In the supervisor role, a number of riders need to be handled. He should be aware of the reporting process for riders and the client process as well. He will be responsible for allocating more orders to our riders. Riders Delivery conversions. Bag...
-
Service Desk Analyst
4 weeks ago
Chennai, India TransPerfect Full timeOVERVIEWUnder general supervision, in a 24/7 online helpdesk, Customer Service Representatives will provide application support to end-users (customers) by performing the tasks requested by the client, analyze the issues while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems,...
-
Service Desk Analyst
4 weeks ago
Chennai, India TransPerfect Full timeOVERVIEWUnder general supervision, in a 24/7 online helpdesk, Customer Service Representatives will provide application support to end-users (customers) by performing the tasks requested by the client, analyze the issues while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems,...
-
Service Desk Analyst
4 weeks ago
Chennai, India TransPerfect Full timeOVERVIEW Under general supervision, in a 24/7 online helpdesk, Customer Service Representatives will provide application support to end-users (customers) by performing the tasks requested by the client, analyze the issues while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems,...
-
Senior Software Engineer
2 weeks ago
chennai, India ToCumulus Software Services Pvt Ltd Full timeCompany Description At ToCumulus Softwares, we're dedicated to crafting cutting-edge applications and building innovative products that empower businesses to thrive in today's digital landscape. As pioneers in software development, we specialize in creating tailored solutions to meet our clients' unique needs. Our flagship SaaS product features...
-
Chennai, India DOW CHEMICAL INTERNATIONAL PVT. LTD. Full timeAt Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless...
-
Associate - Finance Operations FP&A
4 weeks ago
Chennai, Tamil Nadu, India adidas Full timeAssociate - Finance Operations FP&AArea: Global Business ServicesDepartment: FinanceSubsidiary/country: IndiaLocation: IndiaGSMS Grade: P3Number of Personnel Managed: -Cost Center/Budget and/or Revenue Responsibility: -Purpose & Overall Relevance for the Organisation: Global Business Services (GBS) aims to provide globally unified services based on...
-
Operational Risk Analyst I
4 weeks ago
Chennai, India Citi Full timeThird Party Management Operations (TPM Ops) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party management life cycle....
-
Operational Risk Analyst I
3 weeks ago
chennai, India Citi Full timeThird Party Management Operations (TPM Ops) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party management life cycle....
-
Officer - C10
4 weeks ago
Chennai, India Citi Full timeThe Enterprise Operations and Technology (EO&T) Third Party Management Operations (TPM Ops) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities...
-
Operational Risk Analyst I
4 weeks ago
Chennai, India Citi Full timeJob Description Third Party Management Operations (TPM Ops) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party...
-
Operational Risk Analyst I
3 weeks ago
chennai, India Citi Full timeJob Description Third Party Management Operations (TPM Ops) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party...
-
Officer - C09
4 weeks ago
Chennai, India Citi Full timeThe Enterprise Operations and Technology (EO&T) Third Party Management Operations (TPM Ops) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities...
-
Operations Delivery Leader – AR Follow Up
3 weeks ago
Chennai, India Unique Occupational Services Pvt Ltd. Full timeJob Description for Operations Delivery Leader – AR Follow UpPosition Summary:Operation Delivery Leaders need to meet and exceed business objectives ensuring consistentachievement of all operational and financial KPIs. Required to manage multiple sites to deliver anoutstanding ‘Customer Experience’. Manage, inspire and motivate several Operation...
-
Operations Delivery Leader – AR Follow Up
3 weeks ago
Chennai, India Unique Occupational Services Pvt Ltd. Full timeJob Description for Operations Delivery Leader – AR Follow UpPosition Summary:Operation Delivery Leaders need to meet and exceed business objectives ensuring consistentachievement of all operational and financial KPIs. Required to manage multiple sites to deliver anoutstanding ‘Customer Experience’. Manage, inspire and motivate several Operation...
-
Operations Delivery Leader – AR Follow Up
3 weeks ago
chennai, India Unique Occupational Services Pvt Ltd. Full timeJob Description for Operations Delivery Leader – AR Follow Up Position Summary: Operation Delivery Leaders need to meet and exceed business objectives ensuring consistent achievement of all operational and financial KPIs. Required to manage multiple sites to deliver an outstanding ‘Customer Experience’. Manage, inspire and motivate several Operation...
-
Specialist FP&A
4 weeks ago
Chennai, India adidas Full timePurpose & Overall Relevance for the Organisation: Global Business Services (GBS) aims to provide globally unified services based on standardized and automated solutions across different functions and markets. This will enable us to drive operational efficiency, quality services, improved agility and better decision-making whilst reducing...
-
Associate - Finance Operations FP&A
4 weeks ago
Chennai, India adidas Full timeAssociate - Finance Operations FP&A Area: Global Business...
-
CTS_South_Sales_Internal Sales Engineer
1 week ago
Chennai, India Atlas Copco Full time.fit_to_content{width:%;height:auto}Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.Your RoleJob description and...