Cloud Success Architect

4 weeks ago

Pune, India Red Hat Software Full time

About the job:
The Red Hat Cloud Services Success team is looking for a highly energized and motivated Cloud Success Architect to join us and reduce the time to value for Red Hat Cloud Services customers in Pune, India. In this role, you will use an engagement-based delivery model and be involved in assisting customers to get started with Red Hat OpenShift on the public cloud, integrate with their enterprise IT, and migrate existing workloads. The Red Hat Cloud Services Success team's mission is to engage with customers and partners early in their public cloud journey, in order to ensure customers get maximum value from their Red Hat investment.

As a Cloud Success Architect, you should be well versed in the public cloud, hybrid cloud, and DevOps technology, with the inherent ability to easily form individual and group trust partnerships, and act as an ambassador for Red Hat's products and services. As a key part of a global team, you will be proactive, acting with agility, flexibility, and solutions orientation technically and in your customer engagements, thereby ensuring exemplary standards are met that will enhance the development of the team, and Red Hat as a company.

What you will do:

- Develop and maintain trusted relationships with customers and partners, rapidly understanding customer’s business, technical needs, and required outcomes, aligned to Red Hat's product roadmap
- Use engagements to capture customer feedback across Red Hat products and services, advocate for this feedback across the Red Hat organization
- Act as an advocate for innovation and the early adoption of cloud technologies
- Engage with Red Hat's internal teams, customers, and partners to ensure a positive cloud technology onboarding experience resulting in long-term enterprise success
- Travel, to a maximum of 25% of the time, to visit customers, partners, conferences, and other events, following Red Hat’s COVID-19 guidelines
- Implement Red Hat OpenShift best practices
- Continuously learn as Red Hat and ecosystem technologies change

What you will bring:

- Extensive experience working in enterprise software or Software-as-a-Service (SaaS) from development, engineering, support, or quality assurance (QA) perspective
- Ability to deliver consultative type customer-facing engagements with mínimal supervision
- Outstanding verbal and written English communication skills, with the ability to convey complex information to customers clearly and concisely
- Demonstrable presentation and facilitation skills
- Ability to act as an ambassador, increase Red Hat's influence with key industry experts by helping to develop, articulate, and refine our overall strategy, technology vision, and case examples of customer impact
- Practical experience with one or more public cloud providers like Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), or IBM Cloud and their integration with enterprise customers; recent Public Cloud certification and experience with hyper-scale services like AWS RDS and Azure Postgres is a plus

The following will be a plus:

- Experiences with Kubernetes-based solutions, like Red Hat OpenShift Container Platform and the greater Kubernetes ecosystem
- Experience with tools like Helm, Customize, Jenkins, ArgoCD, GitHub Actions, Prometheus, Grafana, and the EFK stack
- Knowledge of programming languages like Python, Go, Ruby, or Java

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