Tally Operator
3 days ago
**. Customer Relationship Management**
- **Check material availability in IMS Stock Report and confirmation with the store.**
- **If material is not available contact purchase to find out expected date of availability**
- **Send confirmation call / mail to customer about status of material (available / expected time of availability).**
- **Update customers about material availability status on a daily basis.**
- **Obtain approval for shipment from Sales Head / CEO to proceed for invoicing.**
- **Prepare & send a proforma invoice in case of orders where the customer is on advance payment terms.**
- **Prepare a Daily shipment plan and inform the invoicing team to raise invoice, Check the invoice, and confirm to invoicing team for processing shipment.**
- **Obtain dispatch details from Warehouse and inform Customer (including Transporter / courier details)**
- **Track delivery status and inform customers on a daily basis.**
- **Confirm delivery with Customer.**
- **Resolving Customer complaints - Material not received on time, leakage, material short. Advising accounts to issue Credit Note where required.**
- **Make YTD calls - contact customers who have not placed orders for a long time and attempt to rebuild the relationship and obtain orders.**
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2. Payment follow up
- Follow up with customers for payment as per credit terms.
- Send reminder mail 2/3 days before payment is due.
- Call customers & send a reminder mail on the due date.
- Follow up with customers based on the payment schedule given by the customer.
- Obtain all customers account statement for account reconciliation
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3. Transporter Coordination
- In case of new customers finalise transporter & terms of delivery (Godown delivery / Door delivery, Paid by NTCB & to be billed to customer or to be borne by customer).
- Inform new transporters of shipments to be sent on that day.
- Decide Transporter / Freight Forwarder to be used for shipment of material.
- Resolve issues pertaining to transportation of material in case there is any issue (no service or transporter office not open or payment required or payment charge issue).
- Verify Transporter bills / Lorry Receipt & give to Purchase for raising indent. Send to accounts along with indent for payment.
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4. Other Tasks
- Update Payment follow up status on MIS dashboard
- Complete KYC of new customers - Customer contact, Billing details, gst details etc in coordination with sales person.
- Carry out weekly validation of Customer Master Data - cross check data filled by Sales Coordinator and update missing details or changes.
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**Salary**: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Work Location: In person
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