Coustomer Care Executive
2 weeks ago
Inbound and Outbound Calls: Handle a high volume of inbound calls from customers, addressing their inquiries, providing product information, and ensuring a positive customer experience. Make outbound calls to potential customers to drive sales.
Sales Promotion: Actively engage in promoting sales by understanding customer needs, showcasing product features, and upselling where applicable.
Query Resolution: Effectively resolve customer complaints, concerns, and issues in a timely and professional manner, ensuring customer satisfaction.
Product Knowledge: Stay updated on product features, specifications, and promotions to provide accurate information to customers and enhance sales opportunities.
Order Processing: Assist customers with order placement, tracking, cancellations, and returns. Work closely with other departments to ensure efficient order fulfillment.
Customer Relationship Management: Build and maintain positive relationships with customers, fostering loyalty and repeat business.
Documentation: Maintain accurate and detailed records of customer interactions, feedback, and sales transactions.
**Salary**: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
Ability to Commute:
- Allahabad, Uttar Pradesh (required)
Ability to Relocate:
- Allahabad, Uttar Pradesh: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9450090929
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