Jr Team Member
7 months ago
**Broad outline of the Role**
- Operational role that works under direct supervision, responsible for day-to-day IT operations
**Purpose - Broad objective of the role**
- Knowledge of IT Environment
- Basic understanding of networks and knowledge of telecom standards &
- Proficient with Microsoft Office Suite
- Proficient in using ticketing tools and need to have demonstrated experience on the same
**Size and Scope of Role - No. of direct reports**
**Size and Scope of Role - Total team size**
4 members will be in Team with 1 Lead.
**Minimum qualification & experience**
- Graduate, BE/BTech and/or equivalent experience
- 2 to 3+ Years of experience in relevant field
**Other knowledge/skills**
- Knowledge of IT Environment
- Basic understanding of networks and knowledge of telecom standards &
- Proficient with Microsoft Office Suite
- Proficient in using ticketing tools and need to have demonstrated experience on the same
**Key Responsibilities**
PC/Laptop maintenance
Microsoft Outlook, Teams
Antivirus installation and management
Remote installation, group policies, installing printer.
LAN/Wi-Fi/WAN maintenance
M365/O365 basic troubleshooting
Opening and closing trouble tickets
User permission and group policy administration
Vendor coordination for laptop/ PC related issues
Working Knowledge of various MDM Tools
Basic understanding of SCCM, Desktop Images, TrendMicro, DLP
Basic understanding of M365-AD, MFA, SSO, mobile device management, deployment, and distribution
Take remoted desk of End User, perform basic trouble shooting basis SOP and identify issue in the system/Network or OEM
Basic troubleshooting of WiFi related issues
Understand IT Environment, M365/O365 products, Network
Answer customer trouble calls and communicate status
Co-ordinate with Provider's Service Desk and provide MTTR update and collect RCA
Prompt escalation of issues to Level 2
Maintain history of problems and solutions
Real time LAN Network monitoring (WAP, SWC)
Co-ordinate with Provider's Desk for Repeat Issues and requesting for Fix
Reporting and MIS
**Technical Competencies**
**Knowledge / Skills**
1. Delivers consistent high performance as compared to the expectations of the current role.
11. Has the capability to connect multiple perspectives to create bigger and long-term impact.
14. Demonstrates good understanding of multiple functions across the value chain.
16. Takes initiative and stretches to contribute to activities outside his/her areas of responsibilities.
8. Takes the initiative to impact broader goals.
7. Effective in collaborating under difficult situations.
4. Consistently learns new skills in line with business needs.
5. Can convert the learnings into success in the current role
**Job Segment**:Operations Manager, Network, Service Desk, Data Management, Telecom, Operations, Technology, Customer Service, Data
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