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Server Sme
3 weeks ago
Job Description - IT Server Team
Ø High proficiency in English grammar, vocabulary.
Ø Fluency in speech - Ability to hold a conversation with ease.
Ø ITIL Foundation certificate. Including Incident, Change configuration and Problem management.
Ø A good level understanding of IT infrastructure and how it supports the business
Ø Time management and prioritization abilities
Ø Ready to work off business hours, e.g. (power down, out of hours fixes for production environment).
Ø Escalate situations arising from customer complaints to the immediate Manager.
Ø Communicate effectively to both internal and external users
Ø Accurately record and priorities Incidents and Service Requests against defined SLAs and resolution targets
Ø Aim to restore normal service operation as quickly as possible through the investigation, diagnosis and resolution of incidents where possible.
Ø Good to have with Microsoft certification -AZ 900, AZ-104
Ø Provide 3rd line support to investigate and troubleshoot issues.
Ø Basis knowledge on scripting - PowerShell, Script etc.
Ø Understanding on OS hardening.
Ø Experience of AD, DNS, DHCP, File server, Hyper-V and Windows Failover Cluster
Ø Experience in network and security fundamentals
Ø Basic understanding of backup, preferably Netbackup
Ø Windows Server 2012 / 2016 / 2019 OS, Good to have with Citrix Certified Expert - Virtualization (CCE-V), Citrix Certified Professional - Virtualization (CCP-V), Virtual Server
Ø Set clear team goals and KPIs
Ø Delegate tasks and set project deadlines
Ø Do regular performance evaluation
Ø Motivating team to put more efforts to improve their performance and give everybody equal opportunity
Ø Communicate & provide guidance to team about their performance
Ø Plan and organize team-building activities
Ø Team player, Good time-management skills & Great interpersonal and communication skills
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹255,706.34 - ₹1,022,355.38 per year
**Benefits**:
- Flexible schedule
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- IT Server: 6 years (required)
- wintel admin: 6 years (required)
- Windows: 5 years (required)
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