Customer Relations Executive

Company Description

Enmain is an independent management consulting firm known for its distinctive approach. Our network of industry experts shares our values and specializes in customer experience (CX), employee experience (EX), and customer relationship management (CRM) practices. Our dedicated team works closely with clients to uncover, design, and prototype strategies that drive customer growth and innovation. Our aim is to bring about transformative change in the digital landscape. By leveraging our vast knowledge and solutions, we gain insights into customer behaviors, motivations, and preferences, enabling us to create unique and captivating experiences. With a team of highly skilled professionals, we excel in strategy, customer experience, digital transformation, and innovation.

**Job Description**:
We are searching for a CRE for our client in luxury hospitality segment Klayhills Resorts & Spa LLP, Near Farook College, Kozhikode.

**About the job**:

- Ensure that front office operations run smoothly and efficiently, with a focus on sales and service, including working closely with the Sales Director to address any issues that may arise with team members, customers, and vendors.
- Maintain accurate and up-to-date customer, and vendor databases and schedules.
- Oversee daily administrative operations, including ensuring that all front office and support staff are prepared for daily, weekly, and monthly tasks.
- Maintain a clean and organized front office, including managing paperwork and filing systems.
- Ensure that workstations are well-stocked and neat, that office supplies and equipment are readily available, and that equipment is properly maintained and in working condition.
- Handle a variety of tasks independently, as needed.

**Qualifications**:

- Bachelor’s degree in hospitality, tourism, or related field
- 1+ years experience in a front office or front desk role, preferably in a hotel or resort
- Strong interpersonal and customer service skills
- Good communication and organizational skills
- Ability to meet deadlines effectively, juggle multiple tasks at once

Additional Information

All your information will be kept confidential according to EEO guidelines.