Customer Care Executive
5 months ago
As a Customer Support Representative, you will be the primary point of contact for our valued customers, providing exceptional service and assistance with their inquiries and concerns.
*Responsibilities:*
2. *Issue Resolution:* Investigate and resolve customer complaints and issues with patience and empathy.
3. *Product Knowledge:* Develop a deep understanding of our products and services to effectively address customer questions and concerns.
4. *Documentation:* Accurately document customer interactions and transactions in our CRM system.
5. *Escalation Management:* Escalate complex issues to the appropriate department or supervisor for resolution.
6. *Feedback Collection:* Gather feedback from customers to identify areas for improvement in products and services.
7. *Team Collaboration:* Collaborate with team members and other departments to ensure seamless customer support operations.
*Requirements:*
1. Excellent communication skills, both verbal and written.
2. Strong problem-solving abilities and attention to detail.
3. Ability to remain calm and composed in high-pressure situations.
4. Previous customer service experience is preferred but not required.
5. Proficiency in using CRM software and other relevant tools.
6. Willingness to work a 6-day week with Sundays off.
7. Salary ranging from $17 to $19 per hour, depending on interview performance.
*Walk-in Interview Details:*
- Date: Tomorrow
- Time: [11tp1]
- Location: [gurugram]
- Please bring a copy of your resume and be prepared for an on-the-spot interview.
Join our team and be part of a dynamic and rewarding work environment dedicated to providing exceptional customer support
**Salary**: ₹15,000.00 - ₹19,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Ability to Commute:
- Gurugram, Haryana (required)
Ability to Relocate:
- Gurugram, Haryana: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8595618481
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