Customer Care Executive

5 months ago


Gurugram Haryana, India ailes academy and placement services Full time

As a Customer Support Representative, you will be the primary point of contact for our valued customers, providing exceptional service and assistance with their inquiries and concerns.

*Responsibilities:*

2. *Issue Resolution:* Investigate and resolve customer complaints and issues with patience and empathy.

3. *Product Knowledge:* Develop a deep understanding of our products and services to effectively address customer questions and concerns.

4. *Documentation:* Accurately document customer interactions and transactions in our CRM system.

5. *Escalation Management:* Escalate complex issues to the appropriate department or supervisor for resolution.

6. *Feedback Collection:* Gather feedback from customers to identify areas for improvement in products and services.

7. *Team Collaboration:* Collaborate with team members and other departments to ensure seamless customer support operations.

*Requirements:*

1. Excellent communication skills, both verbal and written.

2. Strong problem-solving abilities and attention to detail.

3. Ability to remain calm and composed in high-pressure situations.

4. Previous customer service experience is preferred but not required.

5. Proficiency in using CRM software and other relevant tools.

6. Willingness to work a 6-day week with Sundays off.

7. Salary ranging from $17 to $19 per hour, depending on interview performance.

*Walk-in Interview Details:*
- Date: Tomorrow
- Time: [11tp1]
- Location: [gurugram]
- Please bring a copy of your resume and be prepared for an on-the-spot interview.

Join our team and be part of a dynamic and rewarding work environment dedicated to providing exceptional customer support

**Salary**: ₹15,000.00 - ₹19,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Gurugram, Haryana (required)

Ability to Relocate:

- Gurugram, Haryana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8595618481



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