![PK INSURANCE AND FINANCE SERVICE](https://media.trabajo.org/img/noimg.jpg)
Wanted Fresher and Experienced Female
2 weeks ago
Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team
*
- **Customer Support Executive Requirements**:
- A bachelor’s degree in administration or a related field.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable
Pay: ₹8,111.47 - ₹31,269.02 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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