Wanted Fresher and Experienced Female

2 weeks ago


Tiruchchirappalli, India PK INSURANCE AND FINANCE SERVICE Full time

Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team

*
- **Customer Support Executive Requirements**:

- A bachelor’s degree in administration or a related field.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable

Pay: ₹8,111.47 - ₹31,269.02 per month

**Benefits**:

- Cell phone reimbursement
- Food provided

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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