Customer Care Executive

2 months ago

Thane Maharashtra, India Employee Hub Full time

Looking after the in house Retailers Complaints & getting resolved from relevant department. (Retail Operations)
- Sending Reports & Analyzing.
- Event Organizing. (Marketing)
- Events for retail Partners. (Retail Operations)
- Looking after fit out work of brands. (Operation)
- Coordinating with MEP, Security, House Keeping & Parking Team.
- Making Snag reports.
- Coordinating with Project team for Mall renovation work.
- Weekly meetings with the out source team members.
- **Customer service **- CCE are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner
- **Retail relations **- CCE act as the Mall Management voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement
- **Government compliance **- Require to coordinate with all government departments need to handle and assist all contracts and zoning ordinances
- **Credit control assistance **- CCE is responsible for financial aspects of the Mall which including rent, CAM, Utilities collection, parking collection
- **Retail and service provider Communication **- Responsible can effectively communicate with a diverse group of individuals, including property management, retail management, security staff, Housekeeping, MEP & Parking staff middle management, and more
- **Records, Reports and inventory **-CCE need maintain track inventory, record, record day to day operations SOPS, and other administrative tasks.
- Handling Parking Department.
- Looking after Parking checklist, Attendance & grooming standard of all staffs.
- Coordinating with the retailers & their issues with the concern team & try to fix their problem ASAP.
- Handling Stilt Parking, LG Parking & Periphery Area.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹200,000.00 - ₹280,000.00 per year

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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