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Call Center Executive
1 week ago
Greetings from Incheon KIA
We are hiring the Call Center Executives, to handle inquiries, resolve complaints, process orders, and provide information about products and services.
Job Location : Aluva, Ernakulam
Job Responsibilities;
- Handle incoming calls from customers regarding inquiries, complaints, orders, and general assistance related to automobiles, products, and services.
- Make outbound calls to follow up on customer inquiries, resolve issues, and gather feedback on customer experience.
- Maintain a thorough understanding of the company's products, features, specifications, pricing, promotions, and services to provide accurate information to customers.
- Identify and resolve customer issues, complaints, and concerns in a timely and effective manner, ensuring a satisfactory resolution.
- Maintain accurate and detailed records of customer interactions, transactions, inquiries, and resolutions in the CRM system.
- Gather customer feedback, suggestions, and complaints to help improve products, services, and processes.
Profile Requirement;
- Diploma or equivalent; additional education or certification in customer service, communications, or automotive technology is a plus.
- Excellent verbal and written communication skills with a polite, professional, and customer-focused demeanor.
- Basic understanding of automobile technology, features, and functions; ability to learn and adapt to new software systems and technical tools.
**Job Types**: Full-time, Permanent
Pay: ₹11,000.00 - ₹16,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Work Location: In person
**Speak with the employer**
+91 9778421819
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