Delivery Support Associate

3 weeks ago

Pune Maharashtra, India Aktana Full time

**About the role**:
**What you'll own and accomplish.**
- Collaborating on the daily tasks: change requests in configuration panel, documentation, test scripts
- Supporting multiple projects simultaneously
- Understand the business requirements and translating them into technical language and Aktana's own configuration via Configuration Panel
- Collaborating with cross-functional teams to develop, test and deploy the system configuration.
- Reviewing and provide operational analysis on the deployed solutions' performance

**Key Performance Indicators**:

- Technical support/savviness
- Successful and timely completion of tasks, such as: documentation updates, change requests, test scripts, operational analysis.
- Effective communication and issue handling.
- Positive engagement with team members, flawless execution and accountability/ownership.
- Analytical and data-oriented mindset

**Technical Skills and experience**:

- 2+ years database development and architecture experience in a production environment supporting large data platforms.
- Strong experience of data modeling, schema design, and stored procedures
- Strong experience on SQL, Procedural SQL including programming and ways to optimize SQL code in one of RDBMS environments.
- Demonstrated understanding of RDBMS clusters and replication with one of RDBMS systems: MySQL, SQL Server, or Oracle

**You'll really stand out if you have**
- Experience working in business process modeling, process diagramming, and use case mapping
- Experience at documenting business and functional design, including test scripts to support validation
- Writing requirement skills in different formats and for different internal and external stakeholders
- Worked with data and analytical tools

**Education**

BS/MS degree in Computer Science or related fields and/or equivalent work experience.

Note:

- We are a remote first company.
- This position is open only for people residing and having work authorization in India.

**ABOUT AKTANA**

Committed to customer success and innovation, Aktana is at the forefront of transforming how life sciences companies share information with healthcare providers (HCPs). Our proprietary platform harnesses machine learning algorithms to enable marketing and sales teams to seamlessly coordinate and optimize multichannel engagement with HCPs. Today, more than half of the top 20 global pharma companies are using Aktana for intelligent engagement.

Aktana is growing fast and looking for exceptional talent to join our team. We value hard work, transparency, and collaboration - and we like to have fun too We are Great Place to Work Certified, an honor given based on validated feedback from employees who report a consistently positive experience working at Aktana.

Headquartered in San Francisco, we also have offices in Philadelphia, London, Barcelona, Tokyo, Osaka, Shanghai, Beijing, Sydney, and Sao Paulo.

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