![PARUL UNIVERSITY](https://media.trabajo.org/img/noimg.jpg)
Quality Assurance Executive for Voice Process
3 weeks ago
As a Quality Assurance Executive you will have to monitor and evaluate inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyses the results. Being a Contact Centre Quality Assurance Executive you will have to provide feedback to improve performance and develop training programs. Works with other internal teams to define quality metrics. Additionally gain exposure to some of the complex tasks within the job function.
Occasionally directed in several aspects of the work. Work under this role will not be limited to regular office hours and working days. Any other tasks & responsibilities assigned by Management
**KEY ROLE AND RESPONSIBILITIES**:
- Monitoring, analysing and overseeing the process of counselling for all the counsellors by quality check parameters
- To barge live calls and rate the ongoing calls in terms of QA parameters.
- To give regular feedback on the call recordings which are audited.
- Analysing performance of the in-house team of the counsellors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager.
- QA & Operations for the developments and changes to be brought to the table for the betterment of the process.
- Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision.
- Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness.
- Schedule regular team briefings to impart generalized developmental parameters.
- Work under this role will not be limited to regular office hours and working days.
- Any other tasks & responsibilities as per process
**Person Specification**:
- Excellent verbal, written and interpersonal communication skills.
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Must be self-motivator and self-starter.
- Focus on quality and customer service.
- Exceptional listening and analytical skills.
- Solid time management skills.
- Must be able to effectively deal with people at all levels inside and outside of the Company.
- Creative ability & writing proficiency.
- Ability to multitask and successfully operate in a fast paced, team environment.
- Must adapt well to change and successfully set and adjust priorities as needed;
- Experience of CRM systems/customer databases.
- Excellent attention to detail, cultural awareness and sensitivity.
- Competent user of Microsoft office package.
- Educational Qualification: Graduate or more.
Salary offered: As per company norms.
Applicants with relevant work experience in quality analysis domain would be given priority.
**Job Types**: Full-time, Permanent
**Salary**: ₹180,000.00 - ₹350,000.00 per year
Schedule:
- Day shift
- Evening shift
- Morning shift
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
**Speak with the employer**
+91 6358873351
-
Quality Assurance Executive for Voice Process
2 months ago
Vadodara, Gujarat, India PARUL UNIVERSITY Full timeAs a Quality Assurance Executive you will have to monitor and evaluate inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyses the results. Being a Contact Centre Quality Assurance Executive you will have to provide feedback to improve performance and develop training programs. Works with other internal...
-
Quality Assurance Executive for Voice Process
3 weeks ago
Vadodara, Gujarat, India PARUL UNIVERSITY Full timeAs a Quality Assurance Executive you will have to monitor and evaluate inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyses the results. Being a Contact Centre Quality Assurance Executive you will have to provide feedback to improve performance and develop training programs. Works with other internal...
-
Quality Assurance Executive for Voice Process
3 weeks ago
Vadodara, Gujarat, India PARUL UNIVERSITY Full timeAs a Quality Assurance Executive you will have to monitor and evaluate inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyses the results. Being a Contact Centre Quality Assurance Executive you will have to provide feedback to improve performance and develop training programs. Works with other internal...
-
Quality Assurance Executive for Voice Process
2 months ago
Vadodara, India PARUL UNIVERSITY Full timeAs a Quality Assurance Executive you will have to monitor and evaluate inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyses the results. Being a Contact Centre Quality Assurance Executive you will have to provide feedback to improve performance and develop training programs. Works with other internal...
-
Quality Assurance Executive for Voice Process
2 months ago
Vadodara, India PARUL UNIVERSITY Full timeAs a Quality Assurance Executive you will have to monitor and evaluate inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyses the results. Being a Contact Centre Quality Assurance Executive you will have to provide feedback to improve performance and develop training programs. Works with other internal...
-
Quality Assurance Executive for Voice Process
3 weeks ago
Vadodara, India PARUL UNIVERSITY Full timeAs a Quality Assurance Executive you will have to monitor and evaluate inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyses the results. Being a Contact Centre Quality Assurance Executive you will have to provide feedback to improve performance and develop training programs. Works with other internal...
-
Call Centre Quality Assurance Executive
3 weeks ago
Vadodara, Gujarat, India PARUL UNIVERSITY Full timeThe Call Center Quality Assurance Executive will be responsible for ensuring that our call centre operations meet or exceed established quality standards. This role will involve monitoring and evaluating customer interactions, providing feedback and coaching to call centre agents, and implementing strategies to improve overall performance and customer...
-
Call Centre Quality Assurance Executive
3 weeks ago
Vadodara, Gujarat, India PARUL UNIVERSITY Full timeThe Call Center Quality Assurance Executive will be responsible for ensuring that our call centre operations meet or exceed established quality standards. This role will involve monitoring and evaluating customer interactions, providing feedback and coaching to call centre agents, and implementing strategies to improve overall performance and customer...
-
Call Centre Quality Assurance Executive
2 months ago
Vadodara, Gujarat, India PARUL UNIVERSITY Full timeThe Call Center Quality Assurance Executive will be responsible for ensuring that our call centre operations meet or exceed established quality standards. This role will involve monitoring and evaluating customer interactions, providing feedback and coaching to call centre agents, and implementing strategies to improve overall performance and customer...
-
Call Centre Quality Assurance Executive
18 hours ago
Vadodara, Gujarat, India PARUL UNIVERSITY Full timeThe Call Center Quality Assurance Executive will be responsible for ensuring that our call centre operations meet or exceed established quality standards. This role will involve monitoring and evaluating customer interactions, providing feedback and coaching to call centre agents, and implementing strategies to improve overall performance and customer...
-
Call Centre Quality Assurance Executive
2 weeks ago
Vadodara, Gujarat, India PARUL UNIVERSITY Full timeThe Call Center Quality Assurance Executive will be responsible for ensuring that our call centre operations meet or exceed established quality standards. This role will involve monitoring and evaluating customer interactions, providing feedback and coaching to call centre agents, and implementing strategies to improve overall performance and customer...
-
Quality Assurance Executive
2 months ago
Vadodara, Gujarat, India Rishika Health Full timeHiring quality assurance executives urgently for api and intermediate manufacturing at Nandesari Gujarat. Preparation and review of documents like specification, STP, stability protocol, stability data. Preparation and review of documents like QMS like change control, deviation, complaint, BMR review, PVR & CVR, Internal audit, training etc., Dispatch...
-
Quality Assurance
2 months ago
Vadodara, Gujarat, India Aviasole Technologies Full timeWe are seeking a detail-oriented **Quality Assurance (QA) Analyst **to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our products and services through systematic testing and analysis. You will also be involved in documenting test results and providing feedback to improve product functionality and user...
-
Quality Assurance
1 day ago
Vadodara, Gujarat, India Aviasole Technologies Full timeWe are seeking a detail-oriented **Quality Assurance (QA) Analyst **to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our products and services through systematic testing and analysis. You will also be involved in documenting test results and providing feedback to improve product functionality and user...
-
Quality Assurance
3 days ago
Vadodara, Gujarat, India Larsen & Toubro Full timeQuality Assurance & Control LNT/QA-C/944559 - L&T Energy - HydrocarbonKnowledge City Vadodara - Posted On 05 Feb 2024- Required Experience 4 - 8 Years**Skills**: Knowledge & Posting Location QUALITY ASSURANCE QUALITY MANAGEMENT Minimum Qualification B.TECH/B.E **Job Description**: - Scope Of Work* - Primary - Responsible for institutionalizing...
-
Quality Assurance Executive
2 months ago
Vadodara, India eCare Infoway LLP Full time**Company Overview**: eCare Infoway has expertise in e-Commerce websites digital products, mobile apps and custom software. We’re technologists and entrepreneurs, so we understand both the technical and business challenges of creating digital products. We help brands identify and promote their unique selling proposition and create strong brand identities...
-
Quality Assurance Executive
56 minutes ago
Vadodara, India eCare Infoway LLP Full time**Company Overview**: eCare Infoway has expertise in e-Commerce websites digital products, mobile apps and custom software. We’re technologists and entrepreneurs, so we understand both the technical and business challenges of creating digital products. We help brands identify and promote their unique selling proposition and create strong brand identities...
-
Quality Assurance Executive
2 months ago
Vadodara, India Ecare Upskill Full time**Company Overview**: eCare Infoway has expertise in e-Commerce websites digital products, mobile apps, and custom software. We’re technologists and entrepreneurs, so we understand both the technical and business challenges of creating digital products. We help brands identify and promote their unique selling proposition and create strong brand identities...
-
Quality Assurance Executive
18 hours ago
Vadodara, India Ecare Upskill Full time**Company Overview**: eCare Infoway has expertise in e-Commerce websites digital products, mobile apps, and custom software. We’re technologists and entrepreneurs, so we understand both the technical and business challenges of creating digital products. We help brands identify and promote their unique selling proposition and create strong brand identities...
-
Executive - Quality Assurance
3 weeks ago
Sanand, Ahmedabad, Gujarat, India Hindustan Coco-Cola Beverages Full timeJob Description- To ensure all the products manufactured and distributed by the bottling operation conform to the specifications through assurance of processes from supply to consumer. The QAE supports the identification, planning, documentation, and management of the practices, activities and resources needed to meet quality goals and objectives in a manner...